topic Re: Payment in Get Support

Payment

Kathycurtis55 — Sat, 11 Feb 2023 17:13:28 GMT

I made a payment today it went through. My next due date is March 13 so why is a pre authorized payment trying to get more money. I paid it went through now another payment. Why

Re: Payment

Handy1 — Sat, 11 Feb 2023 17:15:09 GMT

@Kathycurtis55

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611 no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you still have service and your plan renews today / tomorrow you can ignore this suspended notice

Re: Payment

esjliv — Sat, 11 Feb 2023 17:16:47 GMT

@Kathycurtis55 - are your service working? If so, ignore the suspended message on your My Account.

If they are not working, then what does it show you owe? You will need to make a manual payment and hit the reactivate button to get active again.

Re: Payment

Kathycurtis55 — Sat, 11 Feb 2023 17:19:14 GMT

I did all that. Payment went through new nursing date March 13 but yet still trying to take a payment and say it didn’t go through but it did

Re: Payment

Handy1 — Sat, 11 Feb 2023 17:23:37 GMT

@Kathycurtis55 When you log k to self serve is the amount for bill showing as available funds ? If so like @esjliv make manual payment and hit reactivate button

Re: Payment

Meow — Sat, 11 Feb 2023 18:04:52 GMT

When was your renewal?

If it is today, then you are too late with payment as processing occurs in wee hours on renewal day.

If you have service then everything is paid correctly. If not you will have to manually pay and restart service.

Re: Payment

esjliv — Sat, 11 Feb 2023 20:04:09 GMT

@Kathycurtis55 wrote:
I did all that. Payment went through new nursing date March 13 but yet still trying to take a payment and say it didn’t go through but it did

@Kathycurtis55 - What is telling you the payment didn't go through?

Are your services working though? If today is your renewal date then ignore the Suspended message on your My Account...it should be gone by this point in the day anyhow.