topic Re: New Subscriber, No LTE in Pickering Area? in Get Support

New Subscriber, No LTE in Pickering Area?

jp4 — Tue, 04 Jan 2022 19:59:56 GMT

Hi, I have just activeated within the past couple days. So far, I am only able to see the 3G network, although since subscribing I have only been in and around the Pickering area. Using an Iphone 6 and LTE is turned on. Is this nomal, I am not experincing any service issues, was just expecting the LTE network.

Re: New Subscriber, No LTE in Pickering Area?

kav2001c — Wed, 10 Aug 2016 13:56:17 GMT

Pickering will have LTE support

First question is what type of iPhone 6 do you have? (depending on origin there are different LTE bands supported)

http://www.apple.com/iphone/LTE/

Second question is have you tried moving around? (its possible your home/work has limited coverage due to interference etc)

Re: New Subscriber, No LTE in Pickering Area?

jp4 — Wed, 10 Aug 2016 14:03:36 GMT

Hi, the phone originated from Telus. It is also currently in an ulocked state...the unlocking was performed by Telus. The wierd part is I was with Koodo prior to joining PM, and with the Koddo sim I was getting LTE in my area. Now I cannot get the phone to join LTE.

I have not traveled much since activating, maybe within 5km range. I suspect an LTE site maybe down in the area. Despite no LTE service has been fine.

Re: New Subscriber, No LTE in Pickering Area?

kav2001c — Wed, 10 Aug 2016 14:05:45 GMT

@jp4 that actually is very strange. Public is using exact same tower as the Koodo SIM did

Maybe temporary interference or tower load is effecting it

Re: New Subscriber, No LTE in Pickering Area?

DK — Wed, 10 Aug 2016 14:38:12 GMT

Hi @jp4 , not sure if you have tried doing a full power down of the phone(ie. reboot) but might be worth a shot and is fairly straightforward. There have been examples in the past here where that has fixed the issue!

cheers

Re: New Subscriber, No LTE in Pickering Area?

jp4 — Wed, 10 Aug 2016 22:25:51 GMT

Well, the issue was with me. I realized only today my data was not working since switching from koodo (was almost always in wifi past day or so). As soon as I modified the APN settings, as referenced in the SIM Activation Confirmation email, bang, phone switched to LTE, and of course data is working.

Re: New Subscriber, No LTE in Pickering Area?

srlawren — Thu, 11 Aug 2016 00:00:42 GMT

That's great, @jp4!