topic Re: Sim Card in Get Support

Sim Card

sjcrease — Sat, 11 Feb 2023 01:57:18 GMT

I bought a Public Mobile SIM card today at Telus. I have tried countless times to activate it. When I entered my Visa credit card information, I got a message saying to check that the information entered was correct, or to use a different credit card. I DEFINITELY put in the correct info. I then tried with my husband's Visa card. I got the same message again. Then I tried with our MC. Received the same message again! I do not understand why my cards are not being accepted for payment. I need to talk to someone, I think.

Sheridan

Re: Sim Card

LoveNature — Sat, 11 Feb 2023 01:58:53 GMT

Hi @sjcrease

try to close all browser and clear cache/ cookies/ open inPrivate mode,from computer. try again.

Re: Sim Card

HALIMACS — Sat, 11 Feb 2023 02:03:36 GMT

Don't try again, @sjcrease

Check the card's transactions to ensure the card wasn't charged first.

If you're going to try again, do so from a DESKTOP or LAPTOP device after opening an incognito or private tab.

Re: Sim Card

esjliv — Sat, 11 Feb 2023 02:32:38 GMT

@sjcrease - oh my, multiple cards and still receiving errors?

If you insert the public SIM card in a phone, do you receive any services on it?

Can you log into your My Account?

If either card was charged I would submit a ticket with customer support (CSA). Not only that one or two cards may have actually been charged, but please watch out for future charges on either of these.

Please do not apply for any chargebacks, but rather go to CSA to have them correct it.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Sim Card

sjcrease — Sat, 11 Feb 2023 13:48:22 GMT

Thanks, I will try that.

Re: Sim Card

sjcrease — Sat, 11 Feb 2023 13:50:19 GMT

Thanks for the suggestions. I will try them.

Re: Sim Card

sjcrease — Sat, 11 Feb 2023 13:52:30 GMT

Thank y ou so much for your help! I will follow up as you suggested.

Re: Sim Card

UncleNeary — Sat, 11 Feb 2023 13:55:44 GMT

You could also check with your credit card company to see if it’s something on their end. They’d be able to see if a transaction was attempted. Rule out credit card issues then work on SIM card issues.

Re: Sim Card

HALIMACS — Sat, 11 Feb 2023 14:06:59 GMT

@sjcrease

Certainly try the desktop option AFTER clearing cache and cookies and opening an incognito tab.

It tends to deliver the least issues when utilizing Activation and Self-serve features with Public Mobile.

You could also insert the activated SIM card in a device to check to see if the activation may have actually occurred before going any further.

It may have.