topic Re: Plan changed in Get Support

Plan changed

Firemamma — Fri, 10 Feb 2023 23:34:59 GMT

I was on the $40 a month 15 gig at 4G speed plan and have been for the past few months. After the outage of public mobile the other day my plan has now switched back to the former plan I had which was $50 and 10.5 gigs at 3G. My question is how do I get it changed back without suffering the consequences when they were of no fault of my own?

Re: Plan changed

Handy1 — Fri, 10 Feb 2023 23:36:19 GMT

@Firemamma

Try again incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in

For most up to date account info

Re: Plan changed

esjliv — Fri, 10 Feb 2023 23:38:18 GMT

@Firemamma - were you charged for the $50 plan, or are you just seeing this in your My Account as what plan you are currently on?

Re: Plan changed

softech — Fri, 10 Feb 2023 23:41:03 GMT

@Firemamma I think could be just a browser cache issue

Please try login My Account using Incognito mode and see if you see the correct plan that way. Also, check Payment history page and confirm PM took the correct plan charge

if it works, I suggest to ALWAYS use Incognito mode to check My Account

Re: Plan changed

Firemamma — Fri, 10 Feb 2023 23:42:24 GMT

I am just seeing it on my account, with no charge as of yet, but it’s also showing me that I have lower data that I use daily for work

Re: Plan changed

darlicious — Fri, 10 Feb 2023 23:42:47 GMT

@Firemamma

Log in using secret/incognito mode. Check your payment history for the plan you were charged for compared to the plan displayed on the plans page. If you click on change plan can you see the $40/15gb plan as an option? It's not an option if you are already on it.

Re: Plan changed

Firemamma — Fri, 10 Feb 2023 23:44:37 GMT

This worked. Thank you so much I was getting a little bit worried lol.

Re: Plan changed

Handy1 — Fri, 10 Feb 2023 23:45:14 GMT

@Firemamma I do this every time I log in to self serve