topic No cell service in Get Support

No cell service

tpetrella — Fri, 10 Feb 2023 22:40:45 GMT

I have no cell service today on the Bruce Peninsula, is the service down for some reason?

Handy1 — Fri, 10 Feb 2023 22:46:14 GMT

Outage map in your area:

BKNS27 — Fri, 10 Feb 2023 22:57:54 GMT

No it looks OK on the outage map.

Handy1 — Fri, 10 Feb 2023 23:15:50 GMT

@tpetrella Can you try the SIM card in another device and see if the services are working ?

softech — Fri, 10 Feb 2023 23:21:28 GMT

your My Account shoes status Active??

what error message it shows in the phone status?? No network? no sim? sim not provisioned??

try reseat the SIM card. Power down the phone, take sim out for 5min, put it back and power up

If still not working, best to test the sim in another phone

if possible, test in another area