topic Re: Address changed in Get Support

Address changed

MamunKabir — Fri, 10 Feb 2023 20:44:27 GMT

I updated my new address in my profile/account. Today I purchased a new SIM for the 40 dollars plan. Unfortunately, I got an email where it is shown that the sim would be sent to my earlier address. Can you/somebody help me get the address corrected for the sim delivery?

Eagerly waiting to know that, please.

Thanks, Mamun

Re: Address changed

Handy1 — Fri, 10 Feb 2023 20:45:18 GMT

@MamunKabir You need support for this

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Address changed

Handy1 — Fri, 10 Feb 2023 20:50:14 GMT

@MamunKabir If you need SIM card sooner you can call around to local Telus Koodo store for in person pick up also

edit you don’t need a new SIM card for that plan you can change your plan with SIM card you have now by going to plan add on tab in self serve and be sure to change at renewal … unless the new SIM card is for a new account altogether then yes you need another SIM card

Re: Address changed

computergeek541 — Fri, 10 Feb 2023 20:48:41 GMT

@MamunKabir wrote:
I updated my new address in my profile/account. Today I purchased a new SIM for the 40 dollars plan. Unfortunately, I got an email where it is shown that the sim would be sent to my earlier address. Can you/somebody help me get the address corrected for the sim delivery?

SIM cards are sent to whichever address is provided at the time of ordering. Your address in your Self Serve account is unrelated to the ordering of SIM cards.