topic Change email in Get Support

Change email

Cmfrank — Fri, 10 Feb 2023 20:35:28 GMT

I need to change my email address

Re: Change email

Handy1 — Fri, 10 Feb 2023 20:37:33 GMT

@Cmfrank You need supports help to change your email

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Change email

HALIMACS — Sat, 11 Feb 2023 01:32:22 GMT

There are 2 places where e-mail address are kept, @Cmfrank

In your self-serve, it's your USERNAME. It can only be changed by contacting Customer Support Agents. It's important to know that users can still log in even when their e-mail account is not accessible as it's just a username - doesn't need to be associated with an active/working e-mail account.

The other place is your Community e-mail. It can be found under your Avatar to the right of the envelope icon upper right, then down to My Settings. Users can change it there themselves.

It's good to have the associated Community account e-mail match the self-serve account e-mail for customer support purposes.