topic Re: Activation in Get Support

Activation

PYMak — Fri, 10 Feb 2023 19:47:49 GMT

$40 for 15GB promotion is not showed in plan option when tried to activate sim in Step 3

Re: Activation

softech — Fri, 10 Feb 2023 19:50:06 GMT

@PYMak it is there,

make sure you are in the 4G plan tab

YOu might want to try again using Incognito mode

Re: Activation

esjliv — Fri, 10 Feb 2023 19:51:34 GMT

@PYMak - is there an option to choose 3G and 4G plans? If so, select the 4G one and see the options there.

~~It if is not there, then it was removed?~~

Edit, nope, was removed as @softech just displayed 🙂

Re: Activation

Handy1 — Fri, 10 Feb 2023 19:50:39 GMT

@PYMak It’s there you have to use the arrows to keep cycling through them

Re: Activation

PYMak — Fri, 10 Feb 2023 19:52:57 GMT

It is still showed on website

https://www.publicmobile.ca/en/on/plans#plans-start

I followed the link up to plan but won't see the option

Re: Activation

Handy1 — Fri, 10 Feb 2023 19:53:01 GMT

@PYMak Also if you don’t have a referral code for step 4 to save $10 I’ll send your a referral code also

Re: Activation

PYMak — Fri, 10 Feb 2023 19:53:56 GMT

It is still showed on website

https://www.publicmobile.ca/en/on/plans#plans-start

I followed the link up to plan but won't see the option

Re: Activation

softech — Fri, 10 Feb 2023 19:54:39 GMT

@PYMak wrote:
It is still showed on website
https://www.publicmobile.ca/en/on/plans#plans-start
I followed the link up to plan but won't see the option

@PYMak it is still there, the screenshot I showed was the one I just did

try again using Incognito mode, or another browser

or try on a desktop computer. key is, make sure 4G speed plan is there. If you are using a mobile, make sure you scroll down and look through all the plans

Re: Activation

softech — Fri, 10 Feb 2023 20:05:51 GMT

@PYMak wrote:
It is still showed on website
https://www.publicmobile.ca/en/on/plans#plans-start
I followed the link up to plan but won't see the option

@PYMak one more thing, the Plan show on the link there is not updated. There are more plans to choose from when you actually go to activate. And yes, $40-15GB is there.

Re: Activation

dabr — Fri, 10 Feb 2023 20:08:50 GMT

@PYMak I can also confirm the $40/15GB and $45/20GB plans are still available in My Account. Make sure to scroll with the arrow to the right side of the plans options to get to the right one.

Re: Activation

PYMak — Fri, 10 Feb 2023 20:24:52 GMT

I followed $40/15GB plan screen to activate a sim ,but plan option won't find in Step 3. CSagent to help me

Re: Activation

softech — Fri, 10 Feb 2023 20:27:57 GMT

@PYMak weird.. but it's good agent is helping

Welcome to PM

Re: Activation

PYMak — Fri, 10 Feb 2023 21:48:23 GMT

Thanks for everyone help and problem has been resolved with manual fixed by CSAgent .

Besides, I have a referral code from my friend already.

I appreciate your support and time.

Have a great day