topic Re: I havent received my triple points and I cannot submit a ticket with the bot in Get Support

I havent received my triple points and I cannot submit a ticket with the bot

Illusive_Man — Fri, 10 Feb 2023 18:33:25 GMT

Hi Folks,

I set up my PM account this week and didnt receive the triple point promo on my first bill payment. Is this normal ? Or will the promo take effect for my next bill ?

I have a $40 plan and got 2 points for points back (the normal 5%). Shouldn't it be 6 points because of the 3X promo ?

Re: I havent received my triple points and I cannot submit a ticket with the bot

Handy1 — Fri, 10 Feb 2023 18:34:48 GMT

@Illusive_Man

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: I havent received my triple points and I cannot submit a ticket with the bot

Handy1 — Fri, 10 Feb 2023 18:36:42 GMT

@Illusive_Man You should be able to find and review you points rewards .. in you reward portal once you have 15 points you can redeem $15 towards your bill

Re: I havent received my triple points and I cannot submit a ticket with the bot

Illusive_Man — Fri, 10 Feb 2023 18:40:36 GMT

thats what i did, and i got 2 points not the intended 6 points with 3x promo.

Re: I havent received my triple points and I cannot submit a ticket with the bot

Handy1 — Fri, 10 Feb 2023 18:42:23 GMT

@Illusive_Man then follow link. In my first post to you for support and get it straightened out

Re: I havent received my triple points and I cannot submit a ticket with the bot

Yummy — Fri, 10 Feb 2023 18:46:35 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: I havent received my triple points and I cannot submit a ticket with the bot

esjliv — Fri, 10 Feb 2023 18:57:39 GMT

@Illusive_Man - was this a new activation? Because the 3X promo is for new activations only.

If this is a new activation, the offer details say below. How long has it been since the activation?

"Points bonus will automatically be applied separately from the regular 5% points-back to eligible purchases within 4-5 business days. "

Re: I havent received my triple points and I cannot submit a ticket with the bot

softech — Fri, 10 Feb 2023 19:07:15 GMT

@Illusive_Man are you new activation? Only new activation gets 3x points

the regular point will come immedialely

the extra 2x point will get after ~~48 hours.~~ (Update: sorry, 4-5 days as mentioned by @esjliv )

Re: I havent received my triple points and I cannot submit a ticket with the bot

Illusive_Man — Sat, 11 Feb 2023 05:20:49 GMT

ya im a new activation, i activated wednesday night this week so i guess ill wait

I havent received my triple points and I cannot submit a ticket with the bot

darlicious — Sat, 11 Feb 2023 07:49:01 GMT

@Illusive_Man

Normally you will see the extra 10% of get back points added 48 hours after the regular 5% is added to your points account. There is also a bit of a delay after activation as your rewards account sets itself up whereas you will find after your first renewal points will be added in a timely fashion. You may find the following thread helpful and are welcome to contribute any insights from your own experience with the points program that may help others.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Public-Points-Rewards-Tracking-points/td-p/830352#M558135