topic Re: Change providers in Get Support

Change providers

monababb — Fri, 10 Feb 2023 13:31:50 GMT

Would like to change providers and need to get permission to keep my number

Re: Change providers

DDM69 — Fri, 10 Feb 2023 13:33:27 GMT

So what's your question?

Re: Change providers

Handy1 — Fri, 10 Feb 2023 13:35:05 GMT

@monababb @Info on porting number

When transferring (porting) your number to any new carrier it’s important to remember to leave the old providers SIM card in the phone until you receive the confirmation text from old carrier @that point you have 90 mins to reply YES to the confirmation text … also when going thru this process the new provider will want you old providers account number and will ask for IMEI number disregard this (IMEI) number as it has a tendency to just cos porting hiccups .. so if your ready to port to pm and already activated a SIM card you can go to your self serve serve profile tab and change /transfer (port) number this can also be done on activation but it’s advised to pick a temp number first then port

Re: Change providers

softech — Fri, 10 Feb 2023 13:35:38 GMT

@monababb trying to port out?

But first, make sure your PM account is currently active and you can receive text without problem. Login to My Account and get the account number from Profile page

While you are at My account, you might want to also disable Pre-Authorized payment just in case.

Then activate your new line with your new provider and request to port a number. Provide them PM's account number as the porting information

https://selfserve.publicmobile.ca/en/account/my-profile

this is critical: Then still have your PM sim card in the phone, wait for PM to send you a text to confirm your porting request. You need to reply YES within 90 mins

After you replied yes, you can put your new sim card in the phone and wait until you get incoming calls. Once you are getting incoming calls, porting is completed. Your PM account will also be closed at this stage (you will no longer be able to login to PM My Account after)

Re: Change providers

HALIMACS — Fri, 10 Feb 2023 14:07:38 GMT

Permission granted.

But wait @monababb , can we convince you to stay?

What needs fixing or improving?

Re: Change providers

esjliv — Fri, 10 Feb 2023 14:17:52 GMT

@HALIMACS wrote:
Permission granted.

But wait @monababb , can we convince you to stay?

What needs fixing or improving?

LOL @HALIMACS

Watch out @monababb - Halimacs is no Public Mobile representative; although a good source for help otherwise. 😉

If you are porting your Public Mobile number to another provider, the OTHER PROVIDER is the one you need to deal with to arrange all the porting details. Ensure with them that your number is portable to their network, and if your Public Mobile account is active, they will take of the rest to do the transfer over to them.

See Get Help Article on transferring/porting OUT:

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection#:~:text=Transferring%20Your%20Public%20Mobile%20Number%20To%20Another%20Service%20Provider

Re: Change providers

HALIMACS — Fri, 10 Feb 2023 14:49:57 GMT

Ask and answer, @esjliv ✊🏼

For greater clarity, @monababb neither is anyone else on this thread unless their username is CS_agent or ends with a bold PM afterwards their username.

( Edit: “watch out ” ? @esjliv )