topic Re: phone not ringing in Get Support

phone not ringing

Daveey1 — Fri, 10 Feb 2023 14:32:04 GMT

my phone does not ring and goes straight to voice mail, i need an agent to contact me or I am cancelling my service with public. How can i get an agent to assist

Re: phone not ringing

Handy1 — Fri, 10 Feb 2023 01:28:21 GMT

@Daveey1

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: phone not ringing

LoveNature — Fri, 10 Feb 2023 01:28:32 GMT

Hi @Daveey1

open a ticket with SIMon Chatboth

typ: Agent
and Click, Contact Us
then Click, Other
and, Click here to submit a ticket.

or send a private message to CS_Agent
here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: phone not ringing

LoveNature — Fri, 10 Feb 2023 01:30:24 GMT

@Daveey1

can you try to selecting network '3G only' or WCDMA only, and rebooting phone.

Re: phone not ringing

Handy1 — Fri, 10 Feb 2023 01:30:53 GMT

@Daveey1 Did you just port your number over to PM ? And you missed the text to port that you would have to reply YES too ? If so there a number to call I’ll send you private message

Re: phone not ringing

Daveey1 — Fri, 10 Feb 2023 01:32:44 GMT

where do i locate the 3g network

Re: phone not ringing

LoveNature — Fri, 10 Feb 2023 01:33:46 GMT

@Daveey1 wrote:
where do i locate the 3g network

@Daveey1

what your device brand?

Re: phone not ringing

Handy1 — Fri, 10 Feb 2023 01:35:50 GMT

@Daveey1 If you have iPhone go to settings/cellular/cellular network

adding cellular data options

Re: phone not ringing

Daveey1 — Fri, 10 Feb 2023 01:36:07 GMT

iphone 13 pro max

Re: phone not ringing

Daveey1 — Fri, 10 Feb 2023 19:47:02 GMT

***Message edited by CSA to comply with Community rules.

Re: phone not ringing

LoveNature — Fri, 10 Feb 2023 01:38:13 GMT

@Daveey1 wrote:
iphone 13 pro max

@Daveey1

Switch between 3G/4G/5G - Apple iPhone 13 Pro Max

Re: phone not ringing

Handy1 — Fri, 10 Feb 2023 01:40:49 GMT

@Daveey1 Under your name to the right by time stamp there’s an arrow tap it em and edit out you phone number this is a public forum

adding I sent you number private message if your missed port confirmation text

Re: phone not ringing

softech — Fri, 10 Feb 2023 01:43:46 GMT

@Daveey1 wrote:
iphone 13 pro max

@Daveey1

To change to 3G and test:

Select Settings.
Select Mobile Data.
Select Mobile Data Options.
Select Voice & Data.
To enable 3G, select 3G.

Check to see if the phone connects to 3G network at all with such settings, then test incoming calls

Also, you might want to reseat your sim card once (power down the phone, take sim card out for a minute, then put it back and power up)

Re: phone not ringing

Daveey1 — Fri, 10 Feb 2023 01:46:59 GMT

not working'

Re: phone not ringing

HALIMACS — Fri, 10 Feb 2023 01:52:53 GMT

@Daveey1

We’re just consumers like you, not PM staff.

Re calls going straight to voicemail, try these fixes:

ensure airplane mode is not enabled
ensure do not disturb is not enabled
ensure ringer volume turned up
ensure the number calling you is not on a blocked senders list
disable any call-forwarding features/settings
turn off Bluetooth -- it's possible the 'ringing' is going through to a Bluetooth device instead of device's speakers
remove and reinsert your SIM card
reset network connections

Re: phone not ringing

LoveNature — Fri, 10 Feb 2023 01:52:44 GMT

@Daveey1

are you new customer or existing?
do you have other device you can try sim card in.

Check the Status of Your Device

Re: phone not ringing

softech — Fri, 10 Feb 2023 01:54:00 GMT

@Daveey1 wrote:
not working'

@Daveey1

do you see incoming calls working in another area?

do you have another phone to test the PM sim ?

it will be good to put the PM sim card in another phone and test. It will force a sim re-provisioning and it will clear up issues.

Re: phone not ringing

darlicious — Fri, 10 Feb 2023 02:32:33 GMT

@Daveey1

Where are you located?
When did this problem start occurring?
When was your last renewal?
Did you change your network to 3G?
Can you make outgoing calls without issue?
Is your mobile data or SMS/MMS texting affected?
When was your last iOS update? Is it the latest one?
Have you tested your Sim card in a different device?

Re: phone not ringing

maurice — Fri, 10 Feb 2023 04:07:04 GMT

How about a bit of logic here. According to your statement your phone doesn't ring, but you are getting voicemails. So clearly you are receiving phone calls, but you just aren't hearing your phone ring. That being the case, and since you have an iPhone, the most common reasons for that are:

1: Because the ringer switch on your phone is turned off. That would be the switch on the left side of the phone near the top. Check that first and make sure it is in the ON position. We have all done that by mistake.

2: The sound is too low. Check your volume control and adjust it up if needed.

3: You have set the phone to "Silence Unknown Callers". To check that go into Settings, Phone, and scroll down to the Silence Unknown Callers line and see if it is on or off.

Try those 3 things first and see how you go.

There other possibilities as well, so you might look at some suggestions that others have provided, such as ones that Halimacs has mentioned.

Re: phone not ringing

darlicious — Fri, 10 Feb 2023 04:34:43 GMT

@Daveey1

BTW.....your phone is not going straight to voicemail. You get a ring and a half then your voice message plays.....check your call forwarding settings.