topic Re: Changing Phone in Get Support

Changing Phone

nbanman — Thu, 09 Feb 2023 23:32:23 GMT

I took my SIM card out of my old iphone and put it into my new iphone but it does not work. The phone recognizes the Public Mobile network but I cannot text or call. I have rebooted the phone, reset network settings, toggled airplane mode on and off, manually selected the Public Mobile network, but nothing works. It all worked fine in my iphone 8 but not in my iphone 12. Please help. Thanks.

Re: Changing Phone

Handy1 — Thu, 09 Feb 2023 23:32:55 GMT

@nbanman Did you reboot the phone

Re: Changing Phone

softech — Thu, 09 Feb 2023 23:34:31 GMT

@nbanman Where you got the phone from??

did you get the phone. from trusted source?? maybe check if the phone is clean for piece of mind:

https://www.devicecheck.ca/check-status-device-canada/

Re: Changing Phone

Handy1 — Thu, 09 Feb 2023 23:36:01 GMT

@nbanman Sorry I responded quickly you already rebooted the phone … is it possible the SIM card got damaged when you took out of old phone to put in the new one , can you try the SIM card back in old phone and all services work still

Re: Changing Phone

Meow — Thu, 09 Feb 2023 23:38:52 GMT

Phone might be locked or blacklisted.

Try your SIM in Another unlocked phone. No reason SIM not to work in new phone unless you managed to damage it somehow during swapping process.

Re: Changing Phone

Handy1 — Thu, 09 Feb 2023 23:47:40 GMT

@nbanman You can also try going to settings on the iphone go to general and at the bottom there’s option to shut down and wait a minute and turn back on

adding shutting down in settings is not same as rebooting this will take the iPhone offline completely and ping it back on to the server

Re: Changing Phone

nbanman — Thu, 09 Feb 2023 23:45:45 GMT

Bought it used privately. We checked and it's not blacklisted

Re: Changing Phone

nbanman — Thu, 09 Feb 2023 23:45:56 GMT

yes

Re: Changing Phone

Handy1 — Thu, 09 Feb 2023 23:50:41 GMT

@nbanman Yes it still works in old phone ? Or yes you shut down in settings general / shut down

Re: Changing Phone

fujiyama — Thu, 09 Feb 2023 23:51:14 GMT

Try deleting the old Carrier profile(s) in settings, then reset the phone.

Re: Changing Phone

hairbag1 — Thu, 09 Feb 2023 23:52:59 GMT

@nbanman

still use the link that @softech provided for you. Lots of customers have troubles with purchased used phones only to find out they were stolen and blacklisted. Only takes a second to check.

Re: Changing Phone

esjliv — Thu, 09 Feb 2023 23:59:07 GMT

@nbanman does data work? turn off the wifi and test it.

Deregister the old number on the iphone: https://selfsolve.apple.com/deregister-imessage/

Set up your new phone number on the iPhone:

Go to Settings > Messages and make sure that iMessage is on. You might need to wait a moment for it to activate.
Tap Send & Receive. If you see “Use your Apple ID for iMessage,” tap it and sign in with the same Apple ID that you use on your Mac, iPad, and iPod touch.
In the "You can receive iMessages" section, make sure that your phone number and Apple ID are selected.
Go to Settings > FaceTime and make sure that your phone number and Apple ID are selected in the "You can be reached by FaceTime at" section.

Re: Changing Phone

softech — Fri, 10 Feb 2023 00:03:42 GMT

@nbanman

can you confirm if your see the phone connects to the network? any bars ?

so, does data work?

make sure you update carrier profile

Re: Changing Phone

HALIMACS — Fri, 10 Feb 2023 01:06:05 GMT

@nbanman

Try ANOTHER person's SIM card in the newer iPhone to see if the device can read and connect to their account/network and function normally (calls/texts both in and out, + data functioning)

Buying a device privately (especially from an unknown source) is extremely risky and may end up in problems for the purchaser.

Re: Changing Phone

hycm53 — Fri, 10 Feb 2023 01:22:49 GMT

@nbanman wrote:
I took my SIM card out of my old iphone and put it into my new iphone but it does not work. The phone recognizes the Public Mobile network but I cannot text or call. I have rebooted the phone, reset network settings, toggled airplane mode on and off, manually selected the Public Mobile network, but nothing works. It all worked fine in my iphone 8 but not in my iphone 12. Please help. Thanks.

Turn off VPN on your iPhone if you have set up VPN.

Re: Changing Phone

Community_QA — Fri, 10 Feb 2023 04:00:44 GMT

@nbanman wrote:
Bought it used privately. We checked and it's not blacklisted

you checked at devicecheck.ca ?

private sell is dangerous, search here and you will see many "smart" guys got tricked