topic Re: Payment in Get Support

Payment

MinkVeld — Fri, 10 Feb 2023 00:12:18 GMT

I just got my simcard and im trying to activate it, on the payment screen i filled in my credit card info. But it doesn't work. The credit card is from europe but it's a visa so it should work right?

Re: Payment

computergeek541 — Fri, 10 Feb 2023 00:13:01 GMT

@MinkVeld wrote:
I just got my simcard and im trying to activate it, on the payment screen i filled in my credit card info. But it doesn't work. The credit card is from europe but it's a visa so it should work right?

Sorry, but only a Canadian or American card will work.

Re: Payment

Handy1 — Fri, 10 Feb 2023 00:15:01 GMT

@MinkVeld That could be the reason . you pay by voucher if don’t have another credit card to try

Re: Payment

dabr — Fri, 10 Feb 2023 00:35:52 GMT

@MinkVeld Your other option is to get a prepaid visa from a gas station or drugstore to use for the activation. Unfortunately, prepaid cards charge a fee of about $5 on top of the purchase price, but after that you can purchase vouchers to fund future renewals once the activation is done.

Vouchers can also be used to activate the account but requires customer support to help with the initial activation via chatbot here: https://www.publicmobile.ca/en/on/get-help

Re: Payment

darlicious — Fri, 10 Feb 2023 00:59:19 GMT

@MinkVeld

Its stupid that pm eliminated the option to use a voucher for activation but you can at least get customer support to help you activate with a voucher. Here are the options for purchasing pm vouchers...

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594