topic Re: change payment info in Get Support

change payment info

bbb1 — Fri, 10 Feb 2023 00:30:11 GMT

How can you reactivate your account then update payment info, when your account is frozen. I need i.t to reactivate account

Re: change payment info

Handy1 — Thu, 09 Feb 2023 23:04:03 GMT

@bbb1

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611 no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you still have service and your plan renews today / tomorrow you can ignore this suspended notice

Re: change payment info

LoveNature — Thu, 09 Feb 2023 23:04:51 GMT

Hi @bbb1

browser/open inPrivate mode,from computer. Login to your account go to your payment and update credit card,

Re: change payment info

Meow — Thu, 09 Feb 2023 23:05:21 GMT

If your account is suspended due to no pay LESS than 90 days, log in, pay the bill and reactivate account.

Re: change payment info

softech — Thu, 09 Feb 2023 23:06:29 GMT

@bbb1 how long your account has been suspended? less than 90 days?? if so, login to My Account first, gonto Payment page, click Manage payment method and then Update Card Information. Once the new card is there, click Reactivate my plan and follow the steps for manual payment

Let us know if you have trouble logging into My Account.

Re: change payment info

dabr — Thu, 09 Feb 2023 23:35:35 GMT

@bbb1 Vouchers can be purchased from SDM, London Drugs, 7/11 or Shell to load by dialing 611 or online from muskbird.com for a small fee if you're still unable to login and assuming that the account wasn't suspended for 90+ days without payment, of course, otherwise it would be deactivated and number lost.