topic Re: We lost email address in Get Support

We lost email address

davewendy — Thu, 09 Feb 2023 16:52:23 GMT

How can I reset email address

Re: We lost email address

Handy1 — Thu, 09 Feb 2023 16:53:18 GMT

@davewendy You need support help to change email

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: We lost email address

softech — Thu, 09 Feb 2023 16:54:01 GMT

@davewendy PM support can change the email address used on My Account for you. Please engage them here:

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: We lost email address

WolverineCaz — Thu, 09 Feb 2023 16:56:43 GMT

I suggest the chat bot since i've had good luck there:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: We lost email address

hTideGnow — Thu, 09 Feb 2023 16:56:54 GMT

HI @davewendy If "lost email address" means you have no access to the email address you setup for My Account access, then get a new email address first.

Open ticket with CS agent and they will change it to the new email address for you

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: We lost email address

Tsawwassen — Thu, 09 Feb 2023 17:19:36 GMT

Go to your Community account settings and there find the email on file - that is also your account and rewards login email.

Re: We lost email address

computergeek541 — Thu, 09 Feb 2023 17:21:32 GMT

@Tsawwassen wrote:
Go to your Community account settings and there find the email on file - that is also your account and rewards login email.

That would only be the case if the customer used the same e-mail addresss in both places. There's no requirement for members to use the same e-mail address as that used for the Self Serve account.

Re: We lost email address

esjliv — Thu, 09 Feb 2023 17:23:25 GMT

@Tsawwassen wrote:
Go to your Community account settings and there find the email on file - that is also your account and rewards login email.

@Tsawwassen - this is not true.

People can have different emails connected to their Community accounts as they have set up for their My Account/My Rewards account. These are two separate sets of login credentials.

Re: We lost email address

HALIMACS — Thu, 09 Feb 2023 17:23:59 GMT

If by lost the email, @davewendy , you mean you no longer have access to the associated email account, you don’t need it.

The email address to access self serve here at Public Mobile is simply a username. It need not be associated with an active email account.

You should still be able to access self-serve with the defunct email address and password you’ve always been able to.

Re: We lost email address

dust2dust — Thu, 09 Feb 2023 17:27:15 GMT

@davewendy- It would be helpful to get some updates from you...but further to the above, unfortunately, if your account is suspended and you have the 2FA setting on in the account profile then you wouldn't be able to verify yourself via the registered email address. Which might be what you're up against.

Re: We lost email address

davewendy — Thu, 09 Feb 2023 17:30:03 GMT

I am waiting for a reply cs agent Thanks

Re: We lost email address

Tsawwassen — Thu, 09 Feb 2023 17:33:14 GMT

@davewendy wrote:

I am waiting for a reply cs agent Thanks

That's the easiest and most efficient way - good luck.