topic Re: data redeemed with points in Get Support

data redeemed with points

chansimons2007 — Thu, 09 Feb 2023 15:22:31 GMT

Is there a time limit to use the data I redeemed with points?

Re: data redeemed with points

Handy1 — Thu, 09 Feb 2023 15:23:06 GMT

@chansimons2007 No it will roll over till it’s all used

Re: data redeemed with points

softech — Thu, 09 Feb 2023 15:23:36 GMT

@chansimons2007 No time limit

All add-on that you purchased or redeemed with points DO NOT have an expiry. They will be there until all used

Re: data redeemed with points

hTideGnow — Thu, 09 Feb 2023 15:34:18 GMT

HI @chansimons2007 smart to use the points for data add-on (or any add-on), it is cheaper than buying

Re: data redeemed with points

darlicious — Thu, 09 Feb 2023 15:52:58 GMT

@chansimons2007

Unless you redeemed points for US Roaming data or add ons then they have a 15 day (360 hour) expiry that starts as soon as they appear in your self serve account. All other add ons do not expire they roll over every 30 days until completely consumed.

Re: data redeemed with points

chansimons2007 — Thu, 09 Feb 2023 17:00:21 GMT

Very good to know about the US roaming. Thank you.

Re: data redeemed with points

darlicious — Thu, 09 Feb 2023 17:06:15 GMT

@chansimons2007

If you ever go that route have a read of this post....

https://productioncommunity.publicmobile.ca/t5/Get-Support/US-Roaming-Add-ons-Decommissioning-of-US-3G-HSPA-Networks/td-p/843202