topic Re: Payment issues in Get Support

Payment issues

thanwill — Thu, 09 Feb 2023 02:54:06 GMT

I've been set up for automatic payments there has been no issue for the year+ I have lived here until now. My payment didn't get processed, my phone got suspended, there are no places to go to physically pay the bill, all store listed phone numbers either do not work or only sell Sim cards. This is completely unprofessional and I desperately need to get ahold of anyone to talk to.

Re: Payment issues

softech — Thu, 09 Feb 2023 02:56:00 GMT

@thanwill all you need to do is make a manual payment

if you remember your 4 digits pin, you can pay via *611

or you can pay via My account. Login , click Reactivate my plan and follow the steps

Re: Payment issues

Handy1 — Thu, 09 Feb 2023 02:56:01 GMT

@thanwill

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611 no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you still have service and your plan renews today / tomorrow you can ignore this suspended notice

Re: Payment issues

hTideGnow — Thu, 09 Feb 2023 03:00:30 GMT

HI @thanwill if you cannot pay by credit card for any reason, you can buy a voucher from Shoppers Drug mart, or you can also buy from recharge.com (with a fee) and then load the voucher to your account to reactivate

Re: Payment issues

esjliv — Thu, 09 Feb 2023 03:10:55 GMT

@thanwill - Others have provided good workarounds to get your account Active again.

A bit more to add...since the account is currently in suspended status you can look into obtaining a voucher to make a payment through 611, see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some vouchers: https://publicmobile.ca/en/on/payment-voucher

No calling any support here. In the event you need a Public Mobile Representative, you can contact customer support agents (CSA) methods, found here through ticketing/messaging:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Payment issues

LoveNature — Thu, 09 Feb 2023 03:34:56 GMT

Hi @thanwill

try close all browser and clear cache/ cookies/ open inPrivate mode,from computer.

and go and press at reactivate my account and top up open cart and press continue to payment,

or use vouchers,

from online to buy it here: Recharge For Public /\ recharge.com \/ Top-up Public Mobile Recharge.

Re: Payment issues

darlicious — Thu, 09 Feb 2023 12:11:56 GMT

@thanwill

If you cannot access your self serve account or use the card on file to manually pay your plan amount then you will need to either purchase a pm voucher in store or online or pay by instant top up or real time payment (RTP). Read the following post for info on retailers offering these methods of payment.....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594