topic Re: International add on in Get Support

International add on

Kzaff — Wed, 08 Feb 2023 22:42:06 GMT

Hello!

I am currently not in Canada. I didn’t realize that international minutes didn’t work outside of Canada. Am I able to get a refund?

Re: International add on

esjliv — Wed, 08 Feb 2023 22:43:48 GMT

@Kzaff - you could ask CSA nicely if they would remove the addon and move the cost of the addon to your Available Funds area, this would take less time than asking for a refund likely.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: International add on

softech — Wed, 08 Feb 2023 22:44:33 GMT

@Kzaff PM is prepaid provider and usually do not provide refund. However, if it is an honest mistake, PM could be able to reverse the transaction . Please open ticket with PM

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: International add on

LoveNature — Wed, 08 Feb 2023 22:50:46 GMT

Hi @Kzaff

them can be removeing wrong purchase Add-ons,

open a ticket with SIMon Chatboth

typ: Agent
and Click, Contact Us
then Click, Other
and, Click here to submit a ticket.

or send a private message to CS_Agent
here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: International add on

HALIMACS — Wed, 08 Feb 2023 22:52:47 GMT

@Kzaff

Even better, if you happen to be in the United States, it’s possible public mobile will remove the international add-on and allow you to use the funds used to purchase it toward a US roaming add-on.

Of course, this is only useful if you are in the United States as public mobile only offers roaming there outside Canada.

Re: International add on

Yummy — Wed, 08 Feb 2023 23:19:32 GMT

You can always ask agent for refund explaining your mistake.

Refund might depend on person you reach...

Re: International add on

dabr — Thu, 09 Feb 2023 01:42:20 GMT

@Kzaff Alternatively, you can keep those international minutes if you have family or friends in any of the countries that can be called with that add-on since all add-ons (excepting US roaming) don't expire until depleted no matter how long it takes.

Re: International add on

hTideGnow — Thu, 09 Feb 2023 02:11:42 GMT

hi @Kzaff if you just bought it today, never use it and submit ticket early, bigger chance they will refund, actually move the fund back to your account, not really refund to CC