topic Re: need someone to contact me asap in Get Support

need someone to contact me asap

baljindersingh — Wed, 08 Feb 2023 22:35:37 GMT

i can't access my account i need my account number to port my phone number out

Re: need someone to contact me asap

Handy1 — Wed, 08 Feb 2023 22:37:31 GMT

@baljindersingh

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: need someone to contact me asap

esjliv — Wed, 08 Feb 2023 22:37:38 GMT

@baljindersingh - if you are porting out ensure your account is Active (unless going to Telus or Koodo).

Try clearing your browser's cache, or try a different browser or device. Or, open a tab in incognito mode and access My Account that way.

If having issues about which email you signed up with (if you did register for a My Account), use the Forgot your password option to reset it, found here: https://myaccount.publicmobile.ca/en/forgot-password

If an email is received (check spam/junk folder) then the email is likely registered.

If having issues with your password, use the Forgot your password option to reset it, found here: https://myaccount.publicmobile.ca/en/forgot-password

For My Account log in issues if continues, you can submit a ticket here to: Create, forgot or change My Account email or password link

Re: need someone to contact me asap

softech — Wed, 08 Feb 2023 22:39:00 GMT

@baljindersingh

did you try reset password yourself?

if that does not work, you have to open ticket with PM support and ask them to help reset the password

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: need someone to contact me asap

LoveNature — Wed, 08 Feb 2023 22:40:38 GMT

Hi @baljindersingh

open a ticket with SIMon Chatboth

typ: forgetting information
and Click, Forgot My account Email
then Click, Contact Us
and, Click here to submit a ticket.

or send a private message to CS_Agent
here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: need someone to contact me asap

baljindersingh — Wed, 08 Feb 2023 22:41:56 GMT

tried nothing works and i msged a cs agent how long does it take for a reply

Re: need someone to contact me asap

softech — Wed, 08 Feb 2023 22:42:39 GMT

@baljindersingh usually within 2 hours. Keep checking your Community inbox

Re: need someone to contact me asap

baljindersingh — Wed, 08 Feb 2023 22:43:47 GMT

okay thank you !

Re: need someone to contact me asap

jlfetsch — Thu, 09 Feb 2023 02:39:38 GMT

When I switched to Public Mobile I didn't need my old account information. I just kept my old sim card in my phone. When activating my new one, I got a text from my old provider asking if I consent to the number port. Of your PM account is still active, this might work for you.