topic Re: Port Number to Another Provider in Get Support

Port Number to Another Provider

stephanie155 — Wed, 08 Feb 2023 21:04:03 GMT

Need to get my number un blocked so that I can have it ported over to another provider.

The vendor tried but said there must be a lock on Porting for my number,

How can I get it un-locked

Re: Port Number to Another Provider

Handy1 — Wed, 08 Feb 2023 21:03:07 GMT

@stephanie155 Is your account with PM still active ?

Re: Port Number to Another Provider

softech — Wed, 08 Feb 2023 21:03:13 GMT

@stephanie155 there is no port lock here. As long as the account is active, you an request porting

Make sure your PM sim is on the phone and your reply YES to a text sent by PM to approve porting

Re: Port Number to Another Provider

stephanie155 — Wed, 08 Feb 2023 21:05:04 GMT

Yes

Re: Port Number to Another Provider

Handy1 — Wed, 08 Feb 2023 21:08:33 GMT

@stephanie155 Then as @softech mentioned you need to keep PM SIM card in phone . While new carrier request port and when you receive confirmation text from PM to port you reply YES to the text you will have 90 mins to do so … and once the PM SIM card no longer works within half hour to two hours put new SIM card in from new provider and ports complete

Re: Port Number to Another Provider

kb_mv — Wed, 08 Feb 2023 21:08:34 GMT

@stephanie155 If your account is active, leave your PM sim in your phone and ask your new providor to send port request to PM. PM will send you a SMS asking you to authorize the port. You have 90 mins to reply yes. After that it is up to your new providor to complete the port process for you.

Re: Port Number to Another Provider

softech — Wed, 08 Feb 2023 21:10:20 GMT

@stephanie155 them go ahead and request porting from your new provider. Remember yo provide them the account number instead of IMEI.

It shoehorn without problem. Just in case you run into issues, come back and let us know

Re: Port Number to Another Provider

LoveNature — Wed, 08 Feb 2023 21:30:15 GMT

Hi @stephanie155

PM never blocked number, you can port out and if your account Active, and you will get SMS for the port out and reply yes.

not get the SMS then open ticket Chatbot