topic Re: Cannot make or receive calls after plan change in Get Support

Cannot make or receive calls after plan change

ashtonj — Tue, 04 Jan 2022 19:59:40 GMT

I topped up my account with sufficient funds and changed my plan before the original plan expired. But nothing has worked since the original expiration date (Aug. 5th) - cannot make or receive calls. Whenever I tried making a call, a message stated that I need an add-on for long distance, even though all the numbers I called were local. Besides, my current and previous plan include unlimited provincial talk.

I sent a private email on the same day (Aug 5th) through Get Help, but have yet to receive a response. My account status is Active. All the usual steps for troubleshooting have been checked and no issue could be found on my side. It's been 5 days since I could make or receive a call. Please help.

Re: Cannot make or receive calls after plan change

Shazia_K — Tue, 09 Aug 2016 22:20:18 GMT

Hello @ashtonj,

I'm very sorry about this,

Due to a higher volume of emails there might be a delay in responding to your email.

I was able to activate your new plan, kindly reboot your phone and everything should be in order.

Thanks,

Shazia

Re: Cannot make or receive calls after plan change

JaK — Tue, 09 Aug 2016 22:27:42 GMT

Hi @ashtonj

Looks like you ran into a bit of a system glitch, seems to be not completely uncommon on renewals with plan changes... 😞

This is the type of thing where one of the moderators can take a look and often straighten out. Unfortunately, they are likely done for the day today but should be back online tomorrow morning, hang in there!

@Shazia_K, @Mary_M can you take a look?

EDIT: Shazia_K beat me to it again!

Re: Cannot make or receive calls after plan change

Shazia_K — Tue, 09 Aug 2016 22:28:11 GMT

@JaK,

haha 🙂 great minds think alike :D!!!