topic Re: Data doesn't always work!!? in Get Support

Data doesn't always work!!?

Mandaxox — Wed, 08 Feb 2023 19:02:25 GMT

Hi! I'm new to public Mobile, I joind about a month ago and durring that whole time my data only works half the time!? I have plenty of data left! I don't understand...is this just how crappy the 3g network is or something? Does anyone have any ideas please? Thanks!

Re: Data doesn't always work!!?

Handy1 — Wed, 08 Feb 2023 19:03:19 GMT

@Mandaxox there was a big outage the other day ranging from Alberta to B.C. most has been fixed but also check

Outage map in your area:

https://istheservicedowncanada.com/

Re: Data doesn't always work!!?

dust2dust — Wed, 08 Feb 2023 19:06:02 GMT

What make and model is the phone? It might be APN settings. You're most likely actually on the 4G network but that would also depend on the phone and settings.

Re: Data doesn't always work!!?

softech — Wed, 08 Feb 2023 19:16:26 GMT

@Mandaxox even you are on 3G speed plan, your can still use the 4G /LTE network. And likely you phone is already using it if you have it defaulted to Automatic network type

What exact band and model is your phone ? Wonder if your phone has fewer compatibles bands that we PM uses

Re: Data doesn't always work!!?

Mandaxox — Wed, 08 Feb 2023 19:19:40 GMT

Huawei P20 Pro CLT L04. Sorry lol I think that's what you were asking about? It doesn't work most of the time I should probably say!

Re: Data doesn't always work!!?

esjliv — Wed, 08 Feb 2023 19:19:41 GMT

@Mandaxox - that shouldn't happen if you have a compatible phone, have data left and the network is up and running.

Perform a Reset of your device's Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

If still issues, can you try your SIM into another compatible phone to test for a while to rule out the phone.

Re: Data doesn't always work!!?

softech — Wed, 08 Feb 2023 19:31:08 GMT

@Mandaxox

Your phone should have enough compatible band for a stable data connection

Any chance you notice the data issue is particular worse on some app and maybe better on others?

I suggest you to start with a Reset All Network on your phone to see if it helps

If not, check the APN settings, compare it with below:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

or default,mms,agps,supl,fota,hipri

(might need to include dun for hotspot)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

or Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Data doesn't always work!!?

dust2dust — Wed, 08 Feb 2023 19:38:35 GMT

There are also some alternatives to the above provided APN. Remember to save the settings when done, select the proper APN, go in and out of airplane mode to use the new settings. See how that looks first.

Re: Data doesn't always work!!?

BKNS27 — Wed, 08 Feb 2023 20:24:25 GMT

@Mandaxox

If you have problems setting the APN for the phone.

You might want to go to a local Telus/Koodo store and have them check the APN @softech recommendation.

Re: Data doesn't always work!!?

BrianD1 — Thu, 09 Feb 2023 00:00:08 GMT

Lots of good Technical advice above but sometimes it is just the way it is... we did a 3month trip across Canada (Vancouver Island to Cape Breton Island ). Many times we did not have data .. and not always in remote areas ( a bunch of cell towers close together can compromise signal reception . Watch the LTE / Service bars on the top panel of the phone. Also some phones don't have the greatest radio antennas to pick up 3g or 4g signal. Even the building or car you are in can make a difference . Network Cell Info Lite & Wifi is a free Android app that you can install to check these variable out.