topic Re: Cannot process payment in Get Support

Cannot process payment

vancouverrob — Wed, 08 Feb 2023 20:04:17 GMT

I'm trying to activate a 2nd line.

I am having trouble activating payment.

Handy1 — Wed, 08 Feb 2023 20:05:08 GMT

@vancouverrob Make sure your using a different email then your first line

dabr — Wed, 08 Feb 2023 20:05:44 GMT

@vancouverrob What payment card are you trying to activate with?

softech — Wed, 08 Feb 2023 20:06:10 GMT

@vancouverrob if no rush, wait an hour, then try again using Incognito mode

If still fails, try once more in Incognito mode and a different payment card

dust2dust — Wed, 08 Feb 2023 20:11:16 GMT

If you're doing this on a phone then it might be better to do it on a non-mobile browser.

BKNS27 — Wed, 08 Feb 2023 20:29:25 GMT

You can only activate 1 account(line)/1 email address so you can’t use the same email for both accounts.