topic Text alert notifications not popping up on lock screen of Samsung Galaxy A13 in Get Support

Text alert notifications not popping up on lock screen of Samsung Galaxy A13

Sara15 — Wed, 08 Feb 2023 21:10:12 GMT

I have done a factory reset. I took it into a store at Upper Canada Mall in Newmarket and they did a factory reset on it as well. I have googled, youtubed, asked folks who own similar phones for advice...and I can't get them to come up. I am fairly tech savvy so this is extremely annoying.

The second time I went into the store, the guy said that it was a software issue (he ran hardware diagnostics and they came back fine)....has anyone else encountered this problem? Can it be fixed?

Please advise. I am not sure where else to turn.

Thanks!!!

Re: Text alert notifications not popping up on lock screen of Samsung Galaxy A13

softech — Wed, 08 Feb 2023 19:44:27 GMT

@Sara15 is the alert only not show up on lock screen? it comes no problem on the notification pane?

Re: Text alert notifications not popping up on lock screen of Samsung Galaxy A13

hTideGnow — Wed, 08 Feb 2023 19:52:01 GMT

HI @Sara15

Please check if the lock screen notification is properly setup

https://www.samsung.com/au/support/mobile-devices/enable-notifications-on-lock-screen/

if it is already enable, try to disable it first, reboot and then re-enable it

Re: Text alert notifications not popping up on lock screen of Samsung Galaxy A13

will13am — Wed, 08 Feb 2023 20:00:21 GMT

I agree with looking into this. I have a pixel and there's a separate setting that controls lock screen notifications on addition to app notifications.