topic Re: Unrecognized monthly charge in my credit card in Get Support

Unrecognized monthly charge in my credit card

shiranthas — Wed, 08 Feb 2023 17:27:43 GMT

Hi, My credit card statement shows charge by Public Mobile on monthly basis. I am on 120 day payment plan and this is outside those payments. I need to cancel this recurring payment and if I was overcharged I need my money back

Re: Unrecognized monthly charge in my credit card

Handy1 — Wed, 08 Feb 2023 17:28:47 GMT

@shiranthas To get refund of any kind of owed you need supports help

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Unrecognized monthly charge in my credit card

Handy1 — Wed, 08 Feb 2023 17:32:18 GMT

@shiranthas Also should mention there was a promo text for 15gB for $40 30 day cycle over the holidays all one had to do was reply YES to it to except could this have happened by any chance first maybe check

Try again incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in

For most up to date account info

Re: Unrecognized monthly charge in my credit card

dust2dust — Wed, 08 Feb 2023 17:39:35 GMT

How long has this been going on? 90 day plans ended years ago. Has a family member used your card to sign up and use Public?

If you or anyone you know is not using Public for another account then maybe you have a card problem.

Adding - the above is an excellent thought. The promo text will have come from shortcode 5169 back in early-ish December. Check you texting history.

Re: Unrecognized monthly charge in my credit card

hTideGnow — Wed, 08 Feb 2023 17:47:52 GMT

hi@shiranthas how much is the monthly charge? if it is around $40 +tax (or around $40 - your usual rewards + tax) then, it will likley be what @Handy1 described

Login to My Account again (using Incognio/Private/Safe mode) and confirm your current plan, check if it still showing 3 months plan

And look at the Payment history, it should gives you hint if it is charging you monthly

If you don't see any monthly charge on My Account, start with checking your family, in case someone activated a new line on your card

Re: Unrecognized monthly charge in my credit card

HALIMACS — Wed, 08 Feb 2023 17:50:21 GMT

Indeed, @shiranthas , we have had a few parents/guardians in the last several weeks suggest that their ‘innocent’ little kiddos may have replied “yes” to a promotional text, causing their plans to upgrade to the $40 / 30 day 15 GB plan.

If you are not the primary user of this device/service/account, might be worth a chat with the user.

😉

Re: Unrecognized monthly charge in my credit card

Meow — Wed, 08 Feb 2023 18:46:07 GMT

How much have you been charged?

Maybe somebody in your family have service and you are not avare?

Or somebody is purchasing some add-ons?

More details is needed...