topic Re: activation in Get Support

activation

gojo — Wed, 08 Feb 2023 16:29:34 GMT

Step 2 - will not accept my phone number as valid

Re: activation

Handy1 — Wed, 08 Feb 2023 16:31:10 GMT

@gojo Check to see if your number is eligible for porting

Check to see if # can be ported

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Re: activation

Handy1 — Wed, 08 Feb 2023 16:32:08 GMT

@gojo Also are you trying to port number from Koodo pre paid by any chance ?

Re: activation

Meow — Wed, 08 Feb 2023 16:32:28 GMT

First open an account with ANY number. When service is confirmed to be good THEN port your number.

Re: activation

gojo — Wed, 08 Feb 2023 16:33:01 GMT

It says it is - but it is with Koodo - which I have never been with - I first got number from Telus

Re: activation

Handy1 — Wed, 08 Feb 2023 16:37:02 GMT

@gojo If it’s Koodo prepaid number you need to activate SIM card first with temp number first then contact support to port number for you

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

telus / Koodo / public mobile all under same umbrella

Re: activation

Handy1 — Wed, 08 Feb 2023 16:40:58 GMT

@gojo Additional info on porting number

When transferring (porting) your number to any new carrier it’s important to remember to leave the old providers SIM card in the phone until you receive the confirmation text from old carrier @that point you have 90 mins to reply YES to the confirmation text … also when going thru this process the new provider will want you old providers account number and will ask for IMEI number disregard this (IMEI) number as it has a tendency to just cos porting hiccups .. so if your ready to port to pm and already activated a SIM card you can go to your self serve serve profile tab and change /transfer (port) number this can also be done on activation but it’s advised to pick a temp number first then port

Re: activation

gojo — Wed, 08 Feb 2023 16:46:48 GMT

No already with PM and have active account

Re: activation

Handy1 — Wed, 08 Feb 2023 16:50:49 GMT

@gojo So you want to port number to your already existing account or are your trying to port number to a brand new account and activating SIM card

edit also the number you want to port into pm is from what carrier ?

Re: activation

gojo — Wed, 08 Feb 2023 16:50:25 GMT

already existing account - just changed phones

Re: activation

dust2dust — Wed, 08 Feb 2023 16:51:09 GMT

Oh so this is an already activated port the number in deal. Did you try it on a non-mobile browser?

The number is currently on a Telus account? (could be suspended, but not dead)

Re: activation

Handy1 — Wed, 08 Feb 2023 16:52:50 GMT

@gojo You just got a new phone ? Just swamp SIM card from old phone and out in new phone then .. or have you and that’s what’s not working you would also want to reboot the phone too

Re: activation

gojo — Wed, 08 Feb 2023 16:52:59 GMT

sorry - not really understanding the question - just want to transfer to new phone - have an account with PM - old phone is with PM

Re: activation

Handy1 — Wed, 08 Feb 2023 16:54:43 GMT

@gojo Then no need to activate ,, just remove SIM card from old phone and put it into the new phone

Re: activation

gojo — Wed, 08 Feb 2023 16:54:45 GMT

yes i did try that initially and then which didn't seem to work and then there was this new SIM card with the new phone with instructions to activate SIM card so thought I had to use new SIM with new phone

Re: activation

dust2dust — Wed, 08 Feb 2023 16:55:45 GMT

You don't need a transfer, you don't need a port, you don't need a sim swap...as mentioned, just pull out the sim from the old phone and put it in the new one. There may be a size issue. If you need the smaller one then the sim can be carefully snapped out of the larger frame.

Re: activation

gojo — Wed, 08 Feb 2023 16:56:44 GMT

I will try again. Does the phone have to be on or off?

Re: activation

Handy1 — Wed, 08 Feb 2023 16:56:58 GMT

@gojo No PM gives free SIM card with purchase of a phone .. ok first check your credit card and make sure you didn’t creat a second account otherwise your gonna still need support help

Re: activation

Handy1 — Wed, 08 Feb 2023 17:01:47 GMT

@gojo doesn’t really matter but once it’s in new phone you want to reboot it so off is fine …let’s us know how that goes

Re: activation

gojo — Wed, 08 Feb 2023 17:05:23 GMT

I'm pretty sure I didn't create another account. So now it says it is transferring data - so i just wait to get a message of transfer complete and then continue with prompts, correct?