topic Re: Up to date on payment in Get Support

Up to date on payment

mar5 — Wed, 08 Feb 2023 16:08:17 GMT

Hello I'm up to date on payment yet it's saying I have no minutes. Wont let me call anyone. Data isn't working neither

Re: Up to date on payment

Handy1 — Wed, 08 Feb 2023 16:09:27 GMT

@mar5

Try again incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in

For most up to date account info

Re: Up to date on payment

dust2dust — Wed, 08 Feb 2023 16:10:34 GMT

Does your account show as active? What recording do you get when you dial 611?

Re: Up to date on payment

softech — Wed, 08 Feb 2023 16:10:59 GMT

@mar5 is today the renewal day?

What you see on My Account could be cached, old infomation.

Please login again Using Incognito mode and check the usage again. You will see the correct usage with Incognito mode.

Re: Up to date on payment

Handy1 — Wed, 08 Feb 2023 16:11:01 GMT

@mar5 Also check

Outage map in your area:

https://istheservicedowncanada.com/

Re: Up to date on payment

esjliv — Wed, 08 Feb 2023 16:12:36 GMT

@mar5 are you able to receive incoming calls and send/receive texts?

Did you add '1' to the number you are calling? If the call connects than you can ignore the message.

But no data?

Try:

restart your phone
toggle into and out of airplane mode

Re: Up to date on payment

mar5 — Wed, 08 Feb 2023 16:24:38 GMT

Yes it showing active. The message I get is I have no minutes

Re: Up to date on payment

mar5 — Wed, 08 Feb 2023 16:25:06 GMT

I tried this and it still not working

Re: Up to date on payment

mar5 — Wed, 08 Feb 2023 16:26:36 GMT

I went into incognito already and my PC, same up to date info on there. I refreshed it as well. Turned my phone off and on. Still saying I have no minutes

Re: Up to date on payment

mar5 — Wed, 08 Feb 2023 16:27:25 GMT

Looks like some people are having issues with Telus since 2 hours ago. Perhaps it's this. Thx

Re: Up to date on payment

mar5 — Wed, 08 Feb 2023 16:27:41 GMT

I'll try this thx

Re: Up to date on payment

Handy1 — Wed, 08 Feb 2023 16:27:58 GMT

@mar5 Are you on the $15 plan or unlimited minute plan also did you get the more is merrier data add on and mins should be able to use them if you haven’t already

Check add-ons /mins /Data

For most up to date account info

only other thing maybe try putting your preferred network to 3G and see if this helps if not already and of course reboot also

Re: Up to date on payment

HALIMACS — Wed, 08 Feb 2023 16:31:38 GMT

@mar5

If you’re on the $15 plan, you only have 100 outgoing calling minutes and a small data allotment of 250 MB.

Could you have possibly exceeded these allotments?

If so, you can purchase add-ons to supplement to the next renewal or consider renewing early.

In order to do that, you can ask the customer support agents to renew on the same plan.

Another consideration is to consider switching plans to a higher calling and data allotment. If you are going to do this, best to schedule on next renewal versus immediately as there is no proration of the current plan.

Re: Up to date on payment

esjliv — Wed, 08 Feb 2023 16:29:38 GMT

@mar5 wrote:
I went into incognito already and my PC, same up to date info on there. I refreshed it as well. Turned my phone off and on. Still saying I have no minutes

@mar5 so are you on the limited calling out plan? Because it seems like that is the case.

Do incoming calls work? Or are you in an area with outage right now?

Re: Up to date on payment

mar5 — Wed, 08 Feb 2023 16:31:03 GMT

No I'm not. Thx

Re: Up to date on payment

mar5 — Wed, 08 Feb 2023 16:32:27 GMT

No I'm not on the 15$ and I didn't go over yet. Thank you though

Re: Up to date on payment

esjliv — Wed, 08 Feb 2023 16:33:56 GMT

@mar5 wrote:
No I'm not on the 15$ and I didn't go over yet. Thank you though

@mar5 didn't go over what ?

Re: Up to date on payment

mar5 — Wed, 08 Feb 2023 16:34:44 GMT

Hi thank you though but I understand the plans, I'm not over the limit yet it just got renewed. But thank you 🤗

Re: Up to date on payment

mar5 — Wed, 08 Feb 2023 16:37:00 GMT

No I'm not over the limit, I quite understand how plans work but thank you though. No I'm not out of the area neither. I don't know, I'll try again later. Thank you

Re: Up to date on payment

mar5 — Wed, 08 Feb 2023 16:38:45 GMT

Definitely not the plan...lol. Im familiar with plans etc...some is definitely off but I'll try again later. Thank you for your time.