topic Re: I can't receive text messages in Get Support

I can't receive text messages

jrome032 — Wed, 08 Feb 2023 15:24:37 GMT

Since I switched to public mobile I have not been able to receive messages or calls. I can send messages and calls but I cannot receive. I need to receive text for bank confirmations. Please help.

Re: I can't receive text messages

softech — Sun, 05 Feb 2023 23:05:01 GMT

@jrome032 Look like it is a stuck port.

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card and can only make outgoing calls, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox. Check the envelope icon on top right. Call them and get it fixed

Re: I can't receive text messages

BKNS27 — Sun, 05 Feb 2023 23:20:11 GMT

@jrome032

Common mistake with new members is not replying to the text with the old SIM in your phone within the 90 minute window.

Just call the number @softech supplied.