topic Purchasing an add on Plan in Get Support

Purchasing an add on Plan

uni4ms — Wed, 08 Feb 2023 11:26:55 GMT

I have tried to add a US talk/text/Data plan, 15 days and it doesn't activate. I am in the US now.

Re: Purchasing an add on Plan

Handy1 — Wed, 08 Feb 2023 01:54:35 GMT

@uni4ms

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Re: Purchasing an add on Plan

LoveNature — Wed, 08 Feb 2023 01:56:07 GMT

Hi @uni4ms

close all browser and clear cache/ cookies/ open inPrivate mode,from computer. Login again,

check it in your add-ons, is showing in,

if your Purchasing first time add-ons, then for the other one you have to waiting for 24hr to repurchasing other one.

Re: Purchasing an add on Plan

Handy1 — Wed, 08 Feb 2023 02:00:01 GMT

@uni4ms First try connecting to T mobile and reboot device

edit

Check add-ons /mins /Data

For most up to date account info

Re: Purchasing an add on Plan

softech — Wed, 08 Feb 2023 02:00:40 GMT

@uni4ms first, which city and state you are at?

Getting data and text to work is not too hard, getting voice could be slightly harder

You might want to login to My Account using Incognito mode to confirm if the add-on was successfully purchased. Check payment history, you should see PM too the money, make sure the money not staying in Available Fund but was actually used towards the roaming add-on

And do you see your phone connected to T-Mobile? if not, on the Mobile selection page, manually connect to T-Mobile

And, make sure your Roaming Mobile Network is enabled on your phone

Re: Purchasing an add on Plan

will13am — Wed, 08 Feb 2023 02:01:10 GMT

@uni4ms , there's no activation for roaming add-ons. It starts working once the add-on is successfully purchased. Please confirm this using incognito mode when accessing your account. Try manual connection to T-Mobile or AT&T if auto connection is not working. Make sure that roaming data is turned on.

Re: Purchasing an add on Plan

softech — Wed, 08 Feb 2023 02:02:47 GMT

@will13am many of us has lost faith with roaming on AT&T. Do you have a chance to check with PM using your channel to confirm if AT&T is still a roaming partner?

Re: Purchasing an add on Plan

will13am — Wed, 08 Feb 2023 02:05:03 GMT

I agree with you that AT&T is somewhat YMMV. However, I am unaware that it's been officially dropped. Will confirm at next available opportunity.

Re: Purchasing an add on Plan

hairbag1 — Wed, 08 Feb 2023 02:05:40 GMT

@uni4ms

depending on where you're going...the talk portion could be poor or non-existant even. Seems that the talk portion doesn't work in Alaska at all...not certain if others. I used it for trips to eastern Wa state and found talk works in larger cities but will diminish rapidly as you get away from towns. Make certain to manually select only T-Mobile...no others will work. You shouldn't have any negative issue using text or data.

If you plan on staying longer than 360 hours....don't rebuy the same add-on until 360 hours + 24hours has elapsed.

Re: Purchasing an add on Plan

dust2dust — Wed, 08 Feb 2023 02:11:16 GMT

For me, the crux of the likelihood is, is this a re-buy of the same add-on?

If not then yes connect to T-Mobile only. Several of us have tried AT&T and it simply will not connect. No regulars here should be mentioning it.

And yes data and text should work fine as along as you're in a T-Mobile coverage area. Talk is the dodgy part. What make and model phone do you have? Some have removed the ability to drop down or even select 2G/GSM in the connection settings that is required for talk.

Re: Purchasing an add on Plan

esjliv — Wed, 08 Feb 2023 02:20:20 GMT

@uni4ms wrote:
I have tried to add a US talk/text/Data plan, 15 days and it doesn't activate. I am in the US now.

@uni4ms - if this is the first Roaming addon you added to your account since in the USA, have you tried to restart your phone since you've added it?

Restarting, or toggling in/out airplane mode, even reset of network settings may help you connect to the proper network.

Is anything showing on your screen for networks available?