topic Data not working on ZTE Axon in Get Support

Data not working on ZTE Axon

caoluu — Tue, 04 Jan 2022 19:59:35 GMT

Hi,

The data on my ZTE Axon is not working. I redid the APN, but it didnt work. I also tried putting my sim card into another phone and data worked prefectly fine on that, so is my phone just not compatible with PM data?

Thanks

Re: Data not working on ZTE Axon

ShawnC13 — Thu, 23 Nov 2017 02:49:23 GMT

@caoluu, what Axon are you using?

Re: Data not working on ZTE Axon

caoluu — Thu, 23 Nov 2017 02:53:01 GMT

It is the ZTE Axon A1R

Re: Data not working on ZTE Axon

ShawnC13 — Thu, 23 Nov 2017 03:50:07 GMT

@caoluu, the phone should work no problem. Silly question do you have cellular data turned on in the settings?

Re: Data not working on ZTE Axon

Taekgun — Thu, 23 Nov 2017 03:54:11 GMT

@caoluu

In looking at the specs, it should be fully LTE capable, if not 3g as it has all the necessary bands.

Once inserting the PM SIM, have you rebooted your device? Only thing I can think of other than it being locked. I assume that you ensured the device is unlocked?!

Re: Data not working on ZTE Axon

will13am — Thu, 23 Nov 2017 04:45:46 GMT

This phone does work on the Public Mobile network. I know of two colleagues that have this phone and are using it on this service. IIRC the APN had to be entered manually as the APN configuration file does not include the Public Mobile APN. When checking the APN information, please include default,supl,mms in the APN type field. The knowledge base does not include data for the APN type field. Save the change and select the APN. That should work.

Re: Data not working on ZTE Axon

ckl — Thu, 23 Nov 2017 23:38:20 GMT

Also, aside from the great suggestions above, check your settings to see what the mobile network mode is. Should be on something like "GSM/WCDMA/LTE Auto".