topic Ordered Sim in Get Support

Ordered Sim

marychrischavez — Wed, 08 Feb 2023 12:00:04 GMT

My sim card didnt arrive. Almost 2montgs now.

Re: Ordered Sim

LoveNature — Wed, 08 Feb 2023 00:00:54 GMT

send a private message to CS_Agent with your order #.
here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Ordered Sim

hairbag1 — Wed, 08 Feb 2023 00:03:09 GMT

@marychrischavez...

these guys promise fast free delivery. If you're in the GTA, they have pick-up option.

Ask PM CSA to credit your account for missing sim.

https://canadiancellsupplies.com/collections/sim-cards/products/multi-sim-card-for-standard-micro-nano-devices-prepaid-subscribe-plans-for-public-mobile

Re: Ordered Sim

marychrischavez — Wed, 08 Feb 2023 00:03:32 GMT

I dont have it.the order no. My phone got factory reset. No data restored.

Re: Ordered Sim

softech — Wed, 08 Feb 2023 00:05:45 GMT

@marychrischavez no worry, message them and give them the email address used and and they can lookup for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Ordered Sim

LoveNature — Wed, 08 Feb 2023 00:08:43 GMT

@marychrischavez

how you make order from online do you using email address, contact them will check it out in system for you.

Re: Ordered Sim

HALIMACS — Wed, 08 Feb 2023 00:47:23 GMT

Here's what I would do, @marychrischavez

I offer this as many customers seem to be waiting a long time for their SIM cards these days.

Go to a corporate TELUS or Koodo location, or a Mobile Klinik, and get a Public Mobile SIM card. Here's the store locator: Public Mobile | Find a Store

Then, advise Public Mobile CSA staff that since they didn't fulfil their order after 2 months, you'd like them to cover the refund of the original order PLUS a credit toward the purchase price of what you had to pay for the SIM card. If you have to, screenshot them a copy of the purchase receipt.

It's the least they can do for such a long wait when you should have been activated by now.