topic Re: phone bill in Get Support

phone bill

sarahsun — Tue, 07 Feb 2023 22:14:27 GMT

New comers need to apply for provincial health care plan. Phone bill can be one of the requirements. How to get a phone bill which shows the names and address?

Thank you

Re: phone bill

Handy1 — Tue, 07 Feb 2023 22:15:43 GMT

@sarahsun You can ask support for invoices but it can take a week to get

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: phone bill

softech — Tue, 07 Feb 2023 22:16:36 GMT

@sarahsun

you can try to download the Payment history from My Account to see if that is sufficient

If not, you will need to open ticket with PM support for official invoice

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: phone bill

darlicious — Tue, 07 Feb 2023 22:16:43 GMT

@sarahsun

Public Mobile is prepaid service that does not require any proof of identity or a billing address that is verified and will not be accepted as proof of residency.

Re: phone bill

LoveNature — Tue, 07 Feb 2023 22:25:07 GMT

Hi @sarahsun

requesting official invoice from customer support agent by send a private message to CS_Agent
here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: phone bill

CountyDownIeUk — Tue, 07 Feb 2023 22:30:35 GMT

Go into my account. Look at transactions, download 30 days and save to PDF and then print.

Re: phone bill

hTideGnow — Tue, 07 Feb 2023 22:33:27 GMT

Hi @sarahsun if you have other choices of proof , go with those instead

But if you have no other proof , try it. Many places might still take PM invoices. So, many place don't know PM did address check of not

Re: phone bill

dabr — Tue, 07 Feb 2023 22:34:40 GMT

@CountyDownIeUk Does the transactions history include name and address as well?

Re: phone bill

HALIMACS — Tue, 07 Feb 2023 23:13:06 GMT

Give the download option a go, @sarahsun

On the self-serve, choose the Payments tab and select the date range and then use the 'download' feature upper right. It provides a formal-like document which some agencies might actually deem sufficient (when used with other items) as proof of residency.

Truth be told, I'm doubtful the folks examining those documents know that at Public Mobile, you can edit the address and name information to whatever the user wishes.

See how progressive Public Mobile is - they let you be who you wanna be and call wherever you want to be, your home!!!

Re: phone bill

hycm53 — Wed, 08 Feb 2023 01:30:49 GMT

@darlicious wrote:
@sarahsun
Public Mobile is prepaid service that does not require any proof of identity or a billing address that is verified and will not be accepted as proof of residency.

There is a account number, name and billing address in payment history that I have downloaded.

Re: phone bill

hycm53 — Wed, 08 Feb 2023 01:31:38 GMT

@dabr wrote:
@CountyDownIeUk Does the transactions history include name and address as well?

Yes!

Re: phone bill

dabr — Wed, 08 Feb 2023 01:51:05 GMT

@hycm53 Thanks for confirming and I just tried that option and yes I see the name/address (or what I cared to fill in) and acct. #. The only thing missing is the tax (of course), but at least it allows transaction history for the last 12 months.

Re: phone bill

CountyDownIeUk — Wed, 08 Feb 2023 04:47:43 GMT

Why did you not try it yourself? But make sure you PRINT or view the downloaded PDF. Yes, based on the customers previous input.

Re: phone bill

dabr — Wed, 08 Feb 2023 19:15:17 GMT

Yes, as you noted I got the answer to my query quite awhile ago but it was thoughtful of you to come back to confirm as well.

Yes, perhaps I should have tried it myself instead of tagging you, but it's not something I've needed, however, it's always handy to know this sort of information should the need arise.