topic Re: Contacting a Public Customer Service Rep through chat in Get Support

Contacting a Public Customer Service Rep through chat

ellsy — Tue, 07 Feb 2023 19:39:50 GMT

Hello,

I was trying to contact a Customer Service Rep through chat (I asked the bot Simon) but was directed here.

i used to be able to ask CSRs questions through chat before joining Public and I'm wondering why I'm having trouble doing so now, i.e. I keep being directed to this community feature.

Any insight would be appreciated.

Thanks

Ellsy

Re: Contacting a Public Customer Service Rep through chat

Handy1 — Tue, 07 Feb 2023 19:40:15 GMT

@ellsy

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Contacting a Public Customer Service Rep through chat

LoveNature — Tue, 07 Feb 2023 19:41:44 GMT

Hi @ellsy

you can send a private message to CS_Agent
here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

but what your issue !!

Re: Contacting a Public Customer Service Rep through chat

dust2dust — Tue, 07 Feb 2023 19:41:44 GMT

That chat was only for help activating.

Re: Contacting a Public Customer Service Rep through chat

esjliv — Tue, 07 Feb 2023 19:59:39 GMT

@ellsy - yeah as @dust2dust mentions that 'live link' is not really for support and should not be used (imo) in that way. As I am sure these are different sets of teams/individuals for certain duties.

You are referring to this link right?: Public Mobile Online Activation Assistance

Go the route @Handy1 provided to actually connect with the correct group for Public Mobile Representative customer support. You can find those links to customer support in the Get Help articles when you search "Customer Support".

Re: Contacting a Public Customer Service Rep through chat

ellsy — Tue, 07 Feb 2023 21:14:24 GMT

Thanks guys for your responses. i have already chatted with Simon but knowing how to send CS Agents private messages will come in useful.

Cheers.

Re: Contacting a Public Customer Service Rep through chat

ellsy — Tue, 07 Feb 2023 21:31:00 GMT

I see - I'll keep that in mind. Thanks,

Re: Contacting a Public Customer Service Rep through chat

ellsy — Tue, 07 Feb 2023 21:36:20 GMT

@esjliv - Yes, that's the link to which I was referring that I used previously. I'll contact CS through the means you and Handy suggested instead. Thanks again for your assistance.