topic Re: Trouble activating an account in Get Support

Trouble activating an account

MarjorieRodgers — Tue, 07 Feb 2023 20:42:03 GMT

Hey ...

My husband is trying to activate an accounon but its not working. Bell has released his cell number but he keeps getting the error "Sim Card Network Locked" & he can't continue. Anyone know what this means? Or how to fix it? Thanking you in advance!!

Re: Trouble activating an account

Handy1 — Tue, 07 Feb 2023 20:10:00 GMT

@MarjorieRodgers Is the phone locked to bell how old is the phone and where do you get it from ?

if it’s locked you need the carrier it came from to unlock it for you first

Re: Trouble activating an account

esjliv — Tue, 07 Feb 2023 20:09:50 GMT

@MarjorieRodgers - if the phone is locked to Bell, you will need to contact them to unlock it for you.

Can you try his SIM card into another phone just to check that all services are working?

Also, did you receive a SMS approval to accept the port on the Bell SIM Card?

Re: Trouble activating an account

LoveNature — Tue, 07 Feb 2023 20:10:30 GMT

Hi @MarjorieRodgers

from where your husband device is get it call that company to unlocked for Free of any fees.

Re: Trouble activating an account

MarjorieRodgers — Tue, 07 Feb 2023 20:11:54 GMT

Thank you 😊 He's calling Bell now

Re: Trouble activating an account

MarjorieRodgers — Tue, 07 Feb 2023 20:12:23 GMT

Thank you 😊 He's calling Bell now

Re: Trouble activating an account

MarjorieRodgers — Tue, 07 Feb 2023 20:15:18 GMT

He did receive a SMS from Bell earlier. He's now on the phone trying to reach a Bell agent

Re: Trouble activating an account

Handy1 — Tue, 07 Feb 2023 20:19:56 GMT

@MarjorieRodgers Let us know how you make out with bell and we can advise further if needed 🙂

edit / sounds like this is all you will need if you got the confirmation text and replied YES to port number you would have 90 mins to do this if for some reason you missed it then you will need supports help but I think this unlock will do the trick

there’s a number to call for live chat if you did miss the 90 min window to reply I’ll send you it private message just in case and you will already have it

Re: Trouble activating an account

cellphoneuser1 — Tue, 07 Feb 2023 20:22:49 GMT

@Handy1 wrote:
@MarjorieRodgers Is the phone locked to bell how old is the phone and where do you get it from ?
if it’s locked you need the carrier it came from to unlock it for you first

It doesn't matter how old the phone is. Bell still has to unlock it.

Re: Trouble activating an account

darlicious — Tue, 07 Feb 2023 20:23:03 GMT

@MarjorieRodgers

Your husband will need the IMEI# of the phone to give the bell agent. This can be found in the "Settings">>"About phone">>IMEI# or by dialing *#06# on the phones dial pad.

Re: Trouble activating an account

Handy1 — Tue, 07 Feb 2023 20:26:48 GMT

@cellphoneuser1 I asked about age of phone because there was a time all phones were locked and as of recently it’s my understanding this is not the norm anymore to lock phones unless In a contract even then I thought that would be a blacklist if someone didn’t pay bill and try to take phone to the competitor

Re: Trouble activating an account

cellphoneuser1 — Tue, 07 Feb 2023 20:31:22 GMT

@Handy1 wrote:
@cellphoneuser1 I asked about age of phone because there was a time all phones were locked and as of recently it’s my understanding this is not the norm anymore to lock phones unless In a contract even then I thought that would be a blacklist if someone didn’t pay bill and try to take phone to the competitor

We already know that the phone is locked but unlocking became mandatory near the end of 2017.

Re: Trouble activating an account

MarjorieRodgers — Tue, 07 Feb 2023 20:36:07 GMT

He owns his phone. It's definitely not new an Samsung galaxy S6. He's still talking with Bell. From what I'm hearing I think that the phone is locked

Re: Trouble activating an account

MarjorieRodgers — Tue, 07 Feb 2023 20:36:34 GMT

Thank you 😊

Re: Trouble activating an account

darlicious — Tue, 07 Feb 2023 20:36:34 GMT

@Handy1

All phones offered by providers after December 2017 are to be provided unlocked to the customer. It is possible some older stock after that date that were given to customers under contract could still be locked but any phone released after that date are unlocked. Any phone that is locked to a provider once contacted and the unlocking code is requested is to be provided free of charge, upon request and without delay.

Re: Trouble activating an account

Handy1 — Tue, 07 Feb 2023 20:38:10 GMT

@cellphoneuser1 End of 2017 wasn’t sure when exactly and hence my asking about age .. then I had something to follow up with about the unlocking Not a practice anymore so thank you for the date and I’ll keep that info under my hat

Re: Trouble activating an account

MarjorieRodgers — Tue, 07 Feb 2023 20:38:33 GMT

He actually bought his Phone new about 3 yrs ago but he bought it @ Staples 🤦‍♀️🤦‍♀️ He didn't have any issues when he activated it with Bell. The phone is an Samsung galaxy S6

Re: Trouble activating an account

dust2dust — Tue, 07 Feb 2023 20:39:27 GMT

Samsung has a very helpful unlocking method. It used to be that some Samsung phones would lock themselves (not the providers doing) to the first provider sim. You could ask Samsung.

Re: Trouble activating an account

Handy1 — Tue, 07 Feb 2023 20:40:43 GMT

@MarjorieRodgers So chances are this phone is unlocked already did you respond yes to the text bell sent to port to PM and do you still have the bell SIM card if you do try the number I sent you private message to to start port process over gain

Re: Trouble activating an account

darlicious — Tue, 07 Feb 2023 20:42:15 GMT

@MarjorieRodgers

FYI....Samsung phones can also be unlocked by contacting Samsung Canada either via online chat or telephone and once you give them the IMEI# they will provide the unlocking code.

Samsung Canada : 1 800 726 7864