topic Re: Not able to receive calls or messages. Internet (data) works fine in Get Support

Not able to receive calls or messages. Internet (data) works fine

Mindaugas01 — Tue, 07 Feb 2023 20:39:09 GMT

I had some outage a few hours yesterday but it started working. Today I have outage it seems same as yesterday. Location Calgary.

Re: Not able to receive calls or messages. Internet (data) works fine

LoveNature — Tue, 07 Feb 2023 20:28:29 GMT

Hi @Mindaugas01

try to turn off device take out the SIM card and reinsert back.

Re: Not able to receive calls or messages. Internet (data) works fine

Handy1 — Sat, 18 Feb 2023 18:53:43 GMT

@Mindaugas01 Can you try the SIM card in another phone and se if services work as they should . Also you can try testing network sheeting or even set net work to 3G and see if it helps otherwise it could just be the outage near you that you mentioned

[twas the phone ......Luddite]

Re: Not able to receive calls or messages. Internet (data) works fine

cellphoneuser1 — Tue, 07 Feb 2023 20:29:48 GMT

@Mindaugas01 wrote:
I had some outage a few hours yesterday but it started working. Today I have outage it seems same as yesterday. Location Calgary.

Did you just ask number to be ported in? Calls and messages go to the old company's sim card until porting is executed.

Re: Not able to receive calls or messages. Internet (data) works fine

Mindaugas01 — Tue, 07 Feb 2023 20:29:56 GMT

I did this it did not work

Re: Not able to receive calls or messages. Internet (data) works fine

BKNS27 — Tue, 07 Feb 2023 20:30:01 GMT

@Mindaugas01

Looks like there are outages in specific area in Calgary.

Check map:

https://istheservicedowncanada.com/status/telus/map

Re: Not able to receive calls or messages. Internet (data) works fine

softech — Tue, 07 Feb 2023 20:31:41 GMT

@Mindaugas01 let's hope it is not going down again

There was another mysterious post about voice issue earlier, but that person's phone is now working again

Try reboot the phone once.

Try to change the Preferred network type to 3G only and see if it can still connect to PM network and make/receive call

Re: Not able to receive calls or messages. Internet (data) works fine

LoveNature — Tue, 07 Feb 2023 20:32:44 GMT

@Mindaugas01

likely a local network issue. But turn off for a 5 minutes and turn on.

Re: Not able to receive calls or messages. Internet (data) works fine

Mindaugas01 — Tue, 07 Feb 2023 20:34:43 GMT

I have been a customer for +3 years, I will try to find my old phone and see if it is a phone issue

Re: Not able to receive calls or messages. Internet (data) works fine

Mindaugas01 — Tue, 07 Feb 2023 20:39:24 GMT

It seems I am able to make a call but not able to receive calls. Also not able to receive messages

Re: Not able to receive calls or messages. Internet (data) works fine

LoveNature — Tue, 07 Feb 2023 20:41:29 GMT

@Mindaugas01 wrote:
It seems I am able to make a call but not able to receive calls. Also not able to receive messages

@Mindaugas01

open ticket with SIMon Chatboth

typ: Agent
and Click, Contact Us
then Click, Other
and, Click here to submit a ticket.

or send a private message to CS_Agent
here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

the support team will check your account.

Re: Not able to receive calls or messages. Internet (data) works fine

Mindaugas01 — Tue, 07 Feb 2023 21:21:39 GMT

Thanks for the help. It looks like a phone issue. I swapped to my very old one and I am receiving messages.

Re: Not able to receive calls or messages. Internet (data) works fine

Handy1 — Tue, 07 Feb 2023 21:24:33 GMT

@Mindaugas01 That sucks but hey now you have an excuse to go get a brand new shiny phone

Re: Not able to receive calls or messages. Internet (data) works fine

Mindaugas01 — Tue, 07 Feb 2023 21:28:41 GMT

Haha yea probably 🙂 Current one is not that old Samsung A52 5G . Not sure if anybody else is having similar issues. I put the SIM back and it works now. Not sure for how long.

Re: Not able to receive calls or messages. Internet (data) works fine

Handy1 — Tue, 07 Feb 2023 21:36:30 GMT

@Mindaugas01 Fingers crossed then … and sometimes that all that needs to be done is take the SIM card out and reseat it in tray …we all happy you got it all up and running again Whoo hoo !