topic Re: Calling and texting in Get Support

Calling and texting

hazemyboy — Tue, 07 Feb 2023 19:37:44 GMT

I can’t call or text and can’t receive calls or texts. I have not changed my number nor is my phone on airplane mode. My payment went through this past Saturday and I was able to use my phone. Last day and a half I have not been able to receive texts or calls nor have I been able to place any? What should I do. I’ve had this phone for years and never had any problems like this with the service.

Re: Calling and texting

Handy1 — Tue, 07 Feb 2023 19:39:15 GMT

@hazemyboy Can you try the SIM card in another phone and see if services work or try network setting on 3G

Re: Calling and texting

pmva — Tue, 07 Feb 2023 19:39:02 GMT

@hazemyboy Have you tried a simple restart of your phone? What happens when you call 611 from your phone?

Re: Calling and texting

dust2dust — Tue, 07 Feb 2023 19:40:16 GMT

How about data? (not wifi)

What recording do you get when you dial 611? Did you possibly deal with a credit card problem recently? Can you login to the account?

Re: Calling and texting

hazemyboy — Tue, 07 Feb 2023 19:41:02 GMT

I can’t even connect for phone calls it wont connect even for *611

Re: Calling and texting

hazemyboy — Tue, 07 Feb 2023 19:41:51 GMT

I have restarted my phone multiple times and I can not connect through for calling *611

Re: Calling and texting

hazemyboy — Tue, 07 Feb 2023 19:42:17 GMT

Data and all still works just service isn’t working

Re: Calling and texting

hazemyboy — Tue, 07 Feb 2023 19:43:02 GMT

Am logged in don’t own a credit card and data is working. So litterly just the service

Re: Calling and texting

dust2dust — Tue, 07 Feb 2023 19:43:36 GMT

Have a look at devicecheck.ca to rule that out.

Can you try out the other suggestions in all the replies.

Re: Calling and texting

hazemyboy — Tue, 07 Feb 2023 19:43:38 GMT

I do not own another phone

Re: Calling and texting

pmva — Tue, 07 Feb 2023 19:44:13 GMT

@hazemyboy wrote:
I have restarted my phone multiple times and I can not connect through for calling *611

Interesting. I've never called 611 myself but tried it now. I don't get any IVR response, but I get a text thanking me for contact the IVR and says I can visit the my account on the web.

Is the 611 IVR working working for anyone else?

Re: Calling and texting

hazemyboy — Tue, 07 Feb 2023 19:45:04 GMT

I don’t know what that is I talked to the bot guy on public mobile.ca and he told me to come here

Re: Calling and texting

hazemyboy — Tue, 07 Feb 2023 19:46:41 GMT

It doesn’t even connect for me there is no dile tone nothing it just constantly says connecting but never connects

Re: Calling and texting

softech — Tue, 07 Feb 2023 19:46:50 GMT

@hazemyboy on the phone screen, the status on top, do you see it connected to PM network? or does it show not connected at all?

Turn off Wifi and enable Mobile Data, see if you can access any webpage

Try changing your phone's preferred network type to 3G Only and see if the phone connects to PM network.

If you don't know where to change the preferred network type, let us know and we can walk you through

Re: Calling and texting

LoveNature — Tue, 07 Feb 2023 19:47:02 GMT

Hi @hazemyboy

can you try Login to your account is your status is showing is Active?

Re: Calling and texting

hazemyboy — Tue, 07 Feb 2023 19:47:09 GMT

I bought my phone so no reason for that , as I just searched what that website was

Re: Calling and texting

hazemyboy — Tue, 07 Feb 2023 19:47:53 GMT

My account shows active and I have a text saying payment received last Saturday

Re: Calling and texting

dust2dust — Tue, 07 Feb 2023 19:48:46 GMT

@pmva- Try again. It works fine for me. Sometimes i find I have to give a couple tries.

@hazemyboy- The site checks to see if maybe somehow your phone got blacklisted. The fact that data works though may rule that out. Are you sure that's cell data and not wifi?

Re: Calling and texting

pmva — Tue, 07 Feb 2023 19:51:47 GMT

@dust2dust wrote:
@pmva- Try again. It works fine for me. Sometimes i find I have to give a couple tries.

Took 3 times. I see their IVR is as reliable as the self serve portal! lol

Re: Calling and texting

hazemyboy — Tue, 07 Feb 2023 19:52:02 GMT

I’ve been trying to reach 611 since yesterday morning. It has not worked yet. As for the data and wifi, I was on data all yesterday as I was out of town. It was working perfectly fine. As to that I only have 500mb of data so I have now run out trying to make this work. I am now currently on wifi. I have restarted my phone I have removed my SIM card it’s been showing me one bar for service. I can log onto my account it says I’m active. So I’m really confused on why I can’t make a call or receive text messages