topic Re: I gb add on problem in Get Support

I gb add on problem

Gracewilmal — Tue, 07 Feb 2023 18:42:21 GMT

I need to add on 1 gb of data. I did it last week and I can’t add another on

Re: I gb add on problem

Handy1 — Tue, 07 Feb 2023 18:45:49 GMT

@Gracewilmal First check cc make sure it don’t already get put on and charged for it also check

Check add-ons /mins /Data

For most up to date account info

Re: I gb add on problem

esjliv — Tue, 07 Feb 2023 18:46:11 GMT

@Gracewilmal wrote:
I need to add on 1 gb of data. I did it last week and I can’t add another on

@Gracewilmal - are you in the USA trying to add another Roaming addon? If so, perhaps the first one is not fully expired yet. If this is the case you will need CSA to fix this on your account for you.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

But if you are in Canada and referring to the 1 GB addon, try refreshing your account as below and see if you can see the addon after clicking the circle.

Re: I gb add on problem

hTideGnow — Tue, 07 Feb 2023 18:49:45 GMT

HI @Gracewilmal

are you adding 1GB data to be used in Canada?

and now you cannot add again, the choice is not there? or when you tried to buy, you got an error?

Re: I gb add on problem

dust2dust — Tue, 07 Feb 2023 18:59:42 GMT

Yes it does sound like you're roaming. You can buy the other data buckets while one is active. Even though the bucket is done, it keeps the 15 days. Maybe the other buckets will hold you over until the 1gb expires and you wait another 12-24 hours to re-buy it. Wait for the counter to go to 0/15 and then 12 or 24 hours after that you can re-buy the add-on.

Or just ask support as mentioned.

If not roaming, there should be nothing stopping you from stacking up as many 1gb add-on as you like.