topic I can’t re set in Get Support

I can’t re set

Js1977 — Tue, 07 Feb 2023 18:38:47 GMT

I need to reset my password, however the page keeps failing? I cannot log in to update my new banking info to pay this bill?! I’m currently on an organ transplant list , so I need my phone! Please help!!

Re: I can’t re set

Handy1 — Tue, 07 Feb 2023 18:42:15 GMT

Try again incognito private mode there are cache issues if you need further help to regain access to you account ask support for help

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

edit you can also 611 to make payment of you know the PIN number or no pin needed with a voucher

Re: I can’t re set

LoveNature — Tue, 07 Feb 2023 19:25:46 GMT

Hi @Js1977

close all browser and clear cache/ cookies/ open inPrivate mode,from computer. try again

to Reset Your Password