topic Re: I entered wrong email address when signing up in Get Support

I entered wrong email address when signing up

newfunlander1 — Sun, 18 Sep 2022 22:51:50 GMT

I just realized I entered the wrong email address when signing up a few months back.

My credit card just changed and I need to update my payment but this site is asking me to log into my email which I don't have access to .

my email ends in

.com

not

.ca

How can I change my email to the right email so I can gain access to my account and pay my bill.

Thank you

Re: I entered wrong email address when signing up

Outdoorsman — Sun, 18 Sep 2022 22:54:08 GMT

@newfunlander1

hi to change your self serve email you need a cs agent

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-u

Re: I entered wrong email address when signing up

NDesai — Sun, 18 Sep 2022 22:54:10 GMT

@newfunlander1 You will need to contact CS Agent to get your email address changed.

Here’s when and how to contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: I entered wrong email address when signing up

newfunlander1 — Sun, 18 Sep 2022 23:02:29 GMT

Thank you - I sent a ticket

Re: I entered wrong email address when signing up

frank20100 — Tue, 07 Feb 2023 07:29:05 GMT

|I have a few accounts how do I find the account attached to my phone number- need a resolution asap - look forward to some resolution - the way this site is setup for support to leave a message to a customer service email is CRAZY. Thank you

Re: I entered wrong email address when signing up

softech — Tue, 07 Feb 2023 10:03:37 GMT

@frank20100 you can

1. try to find the Welcome email you got when you first joined from your different email maillbox

2. use Reset Password link there, enter all the possible email addresses you have and see which ones get the reset password email in the end

3. open ticket with PM support, they will sort it all out for you

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there