topic Re: Official outage note from Telus - AB in Get Support

Official outage note from Telus - AB

softech — Mon, 06 Feb 2023 21:21:32 GMT

https://www.telus.com/en/ab/outages

Failure of wireless calling and data services in Alberta and Sasketchewan

Start Time: February 6, 2:53 PM

Last Updated: February 6, 4:16 PM

Cause

Hardware Problem

Details

We apologize, TELUS Services are currently experiencing a disruption, including impact to mobile devices, which may affect your ability to reach emergency (911) services.

Stay Updated

We recognize how this interruption may impact you, and we appreciate your patience as we work to restore services as quickly as possible. For Email or SMS updates, click on the Subscribe tab, and to access additional support tools, including self-serve options, please select the Support tab.

Re: Official outage note from Telus - AB

Dux — Mon, 06 Feb 2023 21:29:20 GMT

Thank you for providing this. This is the first acknowledgement of it from Telus. I had seen them tweet that they immediately fixed it, but that was obviously wrong.

Re: Official outage note from Telus - AB

KDS — Mon, 06 Feb 2023 21:59:27 GMT

I really dig the part about "may affect ability to reach emergency (911) service".....not good

Re: Official outage note from Telus - AB

Nezgar — Mon, 06 Feb 2023 22:43:25 GMT

Appears to be working in SK as of 4:06PM CST so maybe OK now in Alberta as well (3:06PM MST)

Re: Official outage note from Telus - AB

Nezgar — Mon, 06 Feb 2023 22:44:28 GMT

@KDS wrote:
I really dig the part about "may affect ability to reach emergency (911) service".....not good

A teaching moment that ditching your landline/home phone isn't always the best choice.

Re: Official outage note from Telus - AB

computergeek541 — Tue, 07 Feb 2023 06:30:34 GMT

@softech wrote:
https://www.telus.com/en/ab/outages

Failure of wireless calling and data services in Alberta and Sasketchewan
Start Time: February 6, 2:53 PM
Last Updated: February 6, 4:16 PM

It's unforutnate that Public Mobile customers had to go directly to Telus to find an answer. I believe that this is something that should have been on the homepage for Telus, Koodo, and Public.