topic Re: Income text and talk doesn't work in Get Support

Income text and talk doesn't work

Surewhynot1 — Tue, 07 Feb 2023 01:03:01 GMT

Re: Income text and talk doesn't work

softech — Tue, 07 Feb 2023 01:04:30 GMT

@Surewhynot1 did you just join PM and just transfer a number into PM?

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card and can only make outgoing calls, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox. Check the envelope icon on top right. Call them and get it fixed

Re: Income text and talk doesn't work

esjliv — Tue, 07 Feb 2023 01:06:34 GMT

@Surewhynot1 what more details can you tell us so we can provide better help?

Are you a new or old customer?

Is this a new to you phone?

Are you in Canada or USA?

etc. etc.

Re: Income text and talk doesn't work

LoveNature — Tue, 07 Feb 2023 01:07:24 GMT

Hi @Surewhynot1

Check the status of service status outages

Re: Income text and talk doesn't work

Surewhynot1 — Tue, 07 Feb 2023 01:10:25 GMT

I'm a long time customer with same phone. I live in Canada

Re: Income text and talk doesn't work

Surewhynot1 — Tue, 07 Feb 2023 01:12:16 GMT

I haven't changed anything thing. Not the number or plan

Re: Income text and talk doesn't work

softech — Tue, 07 Feb 2023 01:12:34 GMT

@Surewhynot1 are you in AB or SK?

there was an outage earlier today

Anyway, try to

1. reboot your phone first

2. reseat your sim card . Power off, take sim card out for minute, then put it back and power on

3. Change Preferred network to 3G Only and test again

4. If none of the above works, and you have another phone, try your PM sim in the second phone

5. Try to use the phone in another area, could be just a local network issue

Re: Income text and talk doesn't work

Surewhynot1 — Tue, 07 Feb 2023 01:14:30 GMT

Tried all of the above and still isn't working

Re: Income text and talk doesn't work

esjliv — Tue, 07 Feb 2023 01:21:17 GMT

@Surewhynot1 - did you also try your SIM card into another compatible phone as suggested by @softech ? And still nothing?

Log into My Account and see if your status is ACTIVE.

Or call 611 from your device or # 1-855-478-2542 or # 1-855-4PUBLIC from another line to check.

If you don't have another phone to test our SIM in, just to be sure, check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/