topic Re: Needig help in Get Support

Needig help

Rodfal — Tue, 07 Feb 2023 00:11:02 GMT

9an you help me with this back on track program it is a program to recuperate your Driver license back after DUI so on june 11 at 11:00 am I have appointment over the phone I wait the day and no one call both the say they did so now they ask me prove from my phone company saying the sistem was down at the time 11:00 to 11:10 am june 11

Re: Needig help

Handy1 — Tue, 07 Feb 2023 00:22:14 GMT

@Rodfal follow @esjliv @advice on the matter

edit oops sorry that this was about todays outage

Re: Needig help

esjliv — Tue, 07 Feb 2023 00:15:30 GMT

@Handy1 - we are customers and members like you here on the forum.

If you need records of some sort from the month of June you could ask CSA what they could provide.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Needig help

softech — Tue, 07 Feb 2023 00:20:03 GMT

@Rodfal ~~you can take the screenshot from Telus outage page for proof~~

~~https://www.telus.com/en/ab/outages~~

~~Take a screenshot now before Telus changes it~~

nevermind, I thought you were affected by today's outage

@esjliv has provided you the ways to engage support

Re: Needig help

Handy1 — Tue, 07 Feb 2023 00:27:03 GMT

@softech How can I put those lines thru my bad edited message too

Re: Needig help

softech — Tue, 07 Feb 2023 00:37:27 GMT

@Handy1 There is an expert here asking (or more like insisting) everyone to do it, and will act tough if you don't. I don't want you to get into trouble, so, I will make sure you know how to do it.. but this can only be done on desktop, not mobile phone

click the 3 dots at the far end of the format too bar, it will then expand and give you more choices, strikethrough is one of the option

(But again, only desktop, mobile won't work, you said you mainly use mobile?)

Re: Needig help

esjliv — Tue, 07 Feb 2023 00:31:20 GMT

@Handy1 wrote:
@softech How can I put those lines thru my bad edited message too

@Handy1 - it is the strike out icon. Not available in mobile though.

Re: Needig help

hTideGnow — Tue, 07 Feb 2023 00:34:25 GMT

HI @Rodfal was it Jun 11? I did a breif look at the post and I don't see a big enough outage everyone is talking on the forum here that day (not like the one we have here today)

So, your best bet is to open ticket with PM CS agent and hope they can locate the outage in your area that day

But it has been long, they might not be able to help

Re: Needig help

darlicious — Tue, 07 Feb 2023 00:35:36 GMT

@Rodfal

June 11th or January 11th? If it's the latter you can select the usage dates for 90 days and download your usage history. It will only show calls going to voicemail and not the actual phone number for the time period specified but surely they don't call you and hang up without even letting the call go to voicemail or leaving a message? If you have no recorded calls in your usage history in your self serve or the call history on your phone then that should be compelling enough for the court to require them to prove they did call you as all calls such as these are recorded on their side. Good Luck.

**Only use the date filter....do not use the "usage type" filter.