topic Re: plan suspended due to credit card expired in Get Support

plan suspended due to credit card expired

Bristow1 — Tue, 07 Feb 2023 00:02:21 GMT

Please kindly advise how to up date credit card? thank you

Re: plan suspended due to credit card expired

softech — Tue, 07 Feb 2023 00:04:17 GMT

@Bristow1 you just need to first update the credit card , then make a manual payment

To update, login to My Account, Payment page, Manage payment method and then Update card information

https://selfserve.publicmobile.ca/en/account/payment/manage-card

Once you updated the card, at My Account , click Reactivate my plan and follow the steps to make a manual payment

Re: plan suspended due to credit card expired

esjliv — Tue, 07 Feb 2023 00:06:25 GMT

@Bristow1 - you are supposed to be able to do this yourself as @softech describes above.

Have you ever created a My Account before? If not, you can submit a ticket here to: Create or forgot My Account email or password link

Re: plan suspended due to credit card expired

hTideGnow — Tue, 07 Feb 2023 00:08:00 GMT

HI @Bristow1

If you have trouble login to My account and you need to resume your service quickly, get a voucher from Shopper Drug mart. Then load the voucher using *611 and that can restart the service first.