topic Re: Talk in Get Support

Talk

dondub — Mon, 06 Feb 2023 23:07:48 GMT

During the outage today, several calls that I did not make are showing in my Usage History. Was my phone hijacked?

Re: Talk

esjliv — Mon, 06 Feb 2023 23:08:50 GMT

@dondub - really?

Did the number end in 4001, which would be calls going to voicemail.

Or was it from lots of different numbers?

Re: Talk

softech — Mon, 06 Feb 2023 23:09:24 GMT

@dondub are those numbers ended with 4001? if so, they are just voicemail. Calls routed to voicemail or when you check voicemail from your phone will show up on your usage history

Re: Talk

hTideGnow — Mon, 06 Feb 2023 23:13:48 GMT

HI @dondub if those number can be found here:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/m-p/498446

then they are just voicemail. No need to worry.

And check the voicemail to see what calls you missed

Re: Talk

Yummy — Mon, 06 Feb 2023 23:33:12 GMT

WHAT number shows in your usage history??? Ending with 4001/2?

Re: Talk

dondub — Mon, 06 Feb 2023 23:35:20 GMT

Yes, 4001. Thanks everyone for your helpful comments.

Re: Talk

Nezgar — Tue, 07 Feb 2023 05:48:32 GMT

@dondub wrote:
Yes, 4001. Thanks everyone for your helpful comments.

Alright, great to hear you figured it out. You should see the same number set by default for your 3 conditional forwards. You can see them by dialing any one of these code:

*#61#
*#62#
*#67#

For future reference, here is a link to all currently know voicemail access/deposit numbers across Canada:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/m-p/498446#M355080

Re: Talk

computergeek541 — Tue, 07 Feb 2023 06:06:35 GMT

@dondub wrote:
Yes, 4001. Thanks everyone for your helpful comments.

I'm aware that you were asking about the voicemail number in your usage history, but when it comes to the calls that you did miss, there isn't any way to know who had called you during the outage unless the callers either left a message or if the callers inform you afterward. The Self Serve usage history never gives any indication of which calls were missed, and only shows the phone numbers for completed calls.