topic Re: No vice service, in Get Support

No vice service,

Georges1968 — Mon, 06 Feb 2023 21:27:21 GMT

I lost all voice services, daya and twxt work, I assume aomething to do with public moble customers moving to kodoo, i need a number with a live person to fix this, this robotic messaging support os for the birds. Fix this!

Re: No vice service,

Handy1 — Mon, 06 Feb 2023 21:30:57 GMT

@Georges1968

Lots of complaints of outages in the last hour especially Alberta Check

Outage map in your area:

https://istheservicedowncanada.com/

edit no one to talk to everything here done online

but here’s how to reach support

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: No vice service,

hairbag1 — Mon, 06 Feb 2023 21:36:11 GMT

@Georges1968

as a Public Mobile customer you should be aware that there are no numbers to call for assistance. The Community Forum is the first place to come for help. We're usually able to provide a solution to your question and if not we can provide further guidance...as clearly seen by above contributors to your question.

Re: No vice service,

Nezgar — Mon, 06 Feb 2023 22:57:10 GMT

@Georges1968 There was a Telus Mobility wide outage affecting SK, AB, and parts of BC along with the sub-brands like Koodo & Public Mobile, here's an official post about it:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Official-outage-note-from-Telus-AB/td-p/944268?emcs_t=S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufExEVEVFWU81SjJVUjg2fDk0NDQzNHxTVUJTQ1JJUFRJT05TfGhL

But it's working for me now in SK as of 4:06PM CST.