topic Telephone calls not connecting in Get Support

Telephone calls not connecting

Jozef39 — Mon, 06 Feb 2023 22:08:22 GMT

Can not make or receive calls. As soon as I try it disconnects and same happens for incoming calls

Re: Telephone calls not connecting

softech — Mon, 06 Feb 2023 22:09:26 GMT

@Jozef39 you are in AB? they have mass outage with voice in the area. Telus is working on it

Re: Telephone calls not connecting

esjliv — Mon, 06 Feb 2023 22:10:15 GMT

@Jozef39 - where are you located? Alberta is reporting some outages.

https://istheservicedowncanada.com/status/telus

Are you a new customer that just activated, or have you been a customer for a while that this happened all of a sudden?

Try one or more of the below:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*perform a reset network settings on your device

*try your SIM card into another compatible phone...this could rule out a device issue/setting.

*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily)

Re: Telephone calls not connecting

Nezgar — Mon, 06 Feb 2023 22:11:15 GMT

It was also down for me in SK, but calling & data are working as of now.

Re: Telephone calls not connecting

softech — Mon, 06 Feb 2023 22:11:50 GMT

@Nezgar true, I start seeing couple posts about SK.

Re: Telephone calls not connecting

Nezgar — Mon, 06 Feb 2023 22:27:57 GMT

............... and now not working lol, guess we're not all the way there yet! Next call after that worked though, so maybe just a little instability, seems mostly OK now.