topic Re: Account number in Get Support

Account number

Mperrin — Mon, 06 Feb 2023 21:35:20 GMT

Need my account number

Re: Account number

Handy1 — Mon, 06 Feb 2023 21:37:00 GMT

@Mperrin “Log into self serve

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

Re: Account number

hairbag1 — Mon, 06 Feb 2023 21:45:09 GMT

@Mperrin

added...

Re: Account number

Mperrin — Mon, 06 Feb 2023 21:42:34 GMT

I do not have an account to login. I just made this community account to get support

Re: Account number

hairbag1 — Mon, 06 Feb 2023 21:47:24 GMT

@Mperrin wrote:
I do not have an account to login. I just made this community account to get support

No account = no account number

You need to activate your account. Write down and save all passwords, pin numbers and security questions for future use.

Re: Account number

Mperrin — Mon, 06 Feb 2023 21:48:59 GMT

Your not giving me a solution. It says that I need to contact support to get a public mobile myaccount

Re: Account number

softech — Mon, 06 Feb 2023 21:51:00 GMT

@Mperrin if you don't have an account login or unsure, please open ticket with PM support

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Account number

esjliv — Mon, 06 Feb 2023 22:21:08 GMT

@Mperrin wrote:
I do not have an account to login. I just made this community account to get support

@Mperrin - check your email and search for 'public mobile'. When you activated the SIM card there should have been an activation email sent out to you. This email should have had your account number in the TO line of the email.

Have you ever created a My Account before? If not, you can submit a ticket here directly to: Create or forgot My Account email or password link

Re: Account number

hairbag1 — Mon, 06 Feb 2023 23:50:42 GMT

@Mperrin

if you haven't activated an account yet but have a PM sim and are ready to activate, here's some easy to follow steps....

https://publicmobile.ca/en/bc/portal/activation