topic Phone call issues in Get Support

Phone call issues

Pattern8021 — Mon, 06 Feb 2023 21:35:06 GMT

Hello,

I am having problems receiving and making calls. The call rings once and then hangs up. I also can not connect to wifi. I still have access to making and receiving text messages. I can also use my data with no issue.

What can I do to resolve this problem?

Thank you

Re: Phone call issues

Handy1 — Mon, 06 Feb 2023 21:36:10 GMT

@Pattern8021

Lots of complaints of outages in the last hour especially Alberta Check

Outage map in your area:

https://istheservicedowncanada.com/

Telus is aware and working in it

Re: Phone call issues

Nezgar — Mon, 06 Feb 2023 22:30:15 GMT

@Pattern8021 wrote:
Hello,
I am having problems receiving and making calls. The call rings once and then hangs up. I also can not connect to wifi. I still have access to making and receiving text messages. I can also use my data with no issue.
What can I do to resolve this problem?
Thank you

Working for me now in SK as of 4:06PM CST so maybe OK now in Alberta as well (3:06PM MST).

The Telus mobiltiy calling outage seemed to have affected AB, SK, and some parts of BC.