topic Payment in Get Support

Payment

SpencelyJo — Mon, 06 Feb 2023 21:17:27 GMT

I was charged $45.20 3 times in January on the same date due to a technical error when trying to set up an account. How do I get a refund? Or will this just go towards 3 months of my bill?

Re: Payment

softech — Mon, 06 Feb 2023 21:23:15 GMT

@SpencelyJo do you see those money showing as Available fund on your My Account?

But either way, since it is a system glitch, look like you have a reason to ask for refund

Please engage PM support via ticket:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Payment

Handy1 — Mon, 06 Feb 2023 21:42:36 GMT

@SpencelyJo Get support

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Payment

SpencelyJo — Mon, 06 Feb 2023 21:47:02 GMT

Thank you

Re: Payment

SpencelyJo — Mon, 06 Feb 2023 21:47:53 GMT

Thank you. I have opened a ticket