topic Re: For those wondering why your phone won't dial out in Get Support

For those wondering why your phone won't dial out

Mooni — Mon, 06 Feb 2023 20:43:53 GMT

There is currently a service outage in some locations.

Re: For those wondering why your phone won't dial out

softech — Mon, 06 Feb 2023 20:44:19 GMT

@Mooni are you in Alberta?

Re: For those wondering why your phone won't dial out

hTideGnow — Mon, 06 Feb 2023 20:44:47 GMT

Thanks @Mooni So far couple posts reporting voice problem.

is data affected?

Re: For those wondering why your phone won't dial out

Jazminnie25 — Mon, 06 Feb 2023 20:48:32 GMT

It's affecting Saskatchewan too

Re: For those wondering why your phone won't dial out

Mooni — Mon, 06 Feb 2023 20:52:34 GMT

@hTideGnowData seems unaffected.

Re: For those wondering why your phone won't dial out

softech — Mon, 06 Feb 2023 20:52:56 GMT

I think it is a 3G network issue only.

Koodo's voice is on VoLTE, their community there is quiet, unlike ours

Re: For those wondering why your phone won't dial out

Mooni — Mon, 06 Feb 2023 20:53:16 GMT

@softechYes

Re: For those wondering why your phone won't dial out

softech — Mon, 06 Feb 2023 20:54:08 GMT

@Mooni if you change the Preferred network 3G only, does it not connect at all?

Re: For those wondering why your phone won't dial out

computergeek541 — Mon, 06 Feb 2023 20:54:31 GMT

@softech wrote:
I think it is a 3G network issue only.

Koodo's voice is on VoLTE, their community there is quiet, unlike ours

Not all Koodo voice service is on VoLTE. The HSPA network is also available for voice. It's unfortuanate that VoLTE isn't yet an option for Public Mobile customers.

Re: For those wondering why your phone won't dial out

Mooni — Mon, 06 Feb 2023 20:58:07 GMT

@softech I am already running on a 3G network due to my current plan. Still does not work.

Re: For those wondering why your phone won't dial out

softech — Mon, 06 Feb 2023 20:59:53 GMT

@Mooni one thing, your plan might be 3G speed plan, but you can still use the 4G LTE network, just that the data will be capped at 3Mbps.

In fact, if you didn't change your phone Preferred network settings, your phone usually will be defaulted to Automatic and would be connecting to 4G LTE network all along

But PM uses ONLY 3G for voice. when you make a calls, the phone will switch back to 3G

Re: For those wondering why your phone won't dial out

Mooni — Mon, 06 Feb 2023 21:04:25 GMT

@softech My settings have been changed and I tried the prior solution of changing my network to 3G and still came up with nothing. My data is working fine it seems, I am just unable to make calls. I suppose we wait for a service fix. I've tried all possible changes. It's funny, I recently switched from a Rogers provider with the same issues lol

Re: For those wondering why your phone won't dial out

softech — Mon, 06 Feb 2023 21:05:56 GMT

@Mooni honest, there will be outage here and there, no matter where you go 😂

just hope it is a short one

Re: For those wondering why your phone won't dial out

Mooni — Mon, 06 Feb 2023 21:07:22 GMT

@softech absolutely, here's hoping! 🤞

Re: For those wondering why your phone won't dial out

drew403269 — Mon, 06 Feb 2023 21:15:09 GMT

that "heatmap" just has a dot on literally very named city... does TELUS or public mobile have an outage map?

Re: For those wondering why your phone won't dial out

softech — Mon, 06 Feb 2023 21:18:01 GMT

@drew403269 but the heat map is combined with other services, that's why most the time it is not useful

Of course , in big outage and wide area outage like this, maybe it means something today, but generally, this site is very little use

Telus outage map

https://www.telus.com/en/ab/outages

Re: For those wondering why your phone won't dial out

hTideGnow — Mon, 06 Feb 2023 22:31:45 GMT

HI @Mooni people said it is coming back.

is it now working for you?

Re: For those wondering why your phone won't dial out

softech — Mon, 06 Feb 2023 23:30:31 GMT

@Mooni wrote:
I recently switched from a Rogers provider with the same issues lol

@Mooni No Rogers here, your service should be up now 🙂

Re: For those wondering why your phone won't dial out

Mooni — Tue, 07 Feb 2023 02:06:49 GMT

@hTideGnow Yup, about 4 hours ago 😁

Re: For those wondering why your phone won't dial out

Mooni — Tue, 07 Feb 2023 02:07:27 GMT

@softech All is well 😁